Onsite Av Support Analyst
6 days ago
**Work Location**:
Toronto, Ontario, Canada
**Hours**:
37.5
**Line of Business**:
Technology Solutions
**Pay Details**:
$65,600 - $98,400 CAD
TD IT Build covers a number of functional disciplines or practice areas. These technology professionals demonstrate incredible commitment through their participation in a combination of build-related functions or activities, such as:
- Application and implementation of platform design patterns and standards for infrastructure components across various platform domains;
- Delivery Management functions within the build mandate to co-ordinate and drive deployment
- related activities;
- Structured focus on project delivery to implement deliverables for their respective and specialized areas of infrastructure build; and
- Specialized Services functions that provision contact center infrastructure and network-related infrastructure work for Real Estate and/or Branch environments, hardware assets etc.
The AV Support Technician's prime function is to provide audio and video technical support across the TD Conference facilities in multiple locations within the region. These facilities include multiple conference rooms with varied capacity as well as common and support areas.
Your job is to provide on-site support and enable meetings at these conference centers, as well as occasional remote support if needed. You will administer, configure and operate systems supporting the various spaces. You'll be asked how to display two or more simultaneous images and accept audio from any available sources. You will ensure support and maintenance are completed. People will use terms like 'guru', 'master', and 'Jedi'
You are capable, knowledgeable, professional, and can show grace under pressure when required. You think ahead and prevent issues but also remain calm in a crisis. People expect you to arrive early, double-check, and do what it takes. Success means preventing disaster and rescuing the ill-prepared Your explanations put presenters at ease and your sense of humor dissolves stress. People ask for you by name because your reputation precedes you. You know the audio/video gear conceptually and physically and you have service vendors on speed-dial Every day is a new adventure: some days will start at 7am and some will end after 6pm. You are polished, great with people, and love to learn. And when the client's not happy, you make it right or find someone who can.
**Responsibilities**
- Onsite (90%) and Remote (10%) Event management and support
- Prepare and prevent technical and presentation issues (proactive)
- Manage and Resolve technical issues (reactive)
- Collaborate with conference centre users, staff, vendors, etc.
- Example: receiving and routing in-advance content, videos, etc.
- Example: establishing a process to assist users in requesting firewall ports be opened when needed,
- Example: assisting TD Multimedia staff engaged in production-level events,
- Example: acting as a resource for third-party AV vendors
- Communicate based on your audience (all levels from entry to CEO)
- Develop and expand technical skills (e.g. IP Networks, AV, TelePresence, Webex etc.)
Coordinate with vendors
Success in this role: all AV resources are working, users understand how to use the technology, ad hoc issues are resolved rapidly, you have complete understanding of all gear in the conference centers, vendors are engaged crisply and are managed appropriately, stakeholders get frequent and clear updates on matters concerning them, and users expectations are exceeded.
This position offers benefits including mental challenge, technical challenge, relationship management, vendor management, skill development, growing reputation and network, and executive exposure. This role would be helpful in preparing for future opportunities in IT operations, IT delivery, IT Service Desk, vendor management, or service management.
This position reports to Unified Communications Infrastructure Operations Manager
**Job Requirements**
- Managed Events in an AV technology support role
- Event AV productions and setup
- Provided customer technology 'white glove' support
- Worked with AV technology
- A good understanding of Audio/Video and TelePresence technology,
- Experience of client-facing responsibilities in a corporate environment
- AV vendor technologies (Crestron Processor, X-Panels, DM Matrix, Q-SYS, Shure, Brightsign, Danter TRansmitters/Receivers)
- Basic IP networking, wireless technologies
- Webex Meetings and Events management and troubleshooting
- TD organization and processes.
- Provide FANTASTIC customer service,
- Anticipate (e.g. expectations, perceptions, concerns, etc.),
- Manage multiple issues at the same time,
- Manage your time and activity during both slow and high-urgency periods,
- Develop process to become increasingly proactive and effective,
- Work effectively both with others and alone,
- Stick with an issue until the customer is happy, and Maintain a sense of humor.
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