Av Specialist

7 months ago

Toronto, Canada Blake, Cassels & Graydon LLP Full time

Blake, Cassels & Graydon LLP (Blakes), one of Canada’s largest and most successful law firms, is currently looking for an AV Specialist to join the Information Technology team in the Toronto office.

Reporting to the Director, Technology Services, the AV Specialist is primarily responsible for the day-to-day audio-visual operations and requirements of the Boardroom Services department, including the set-up, operation and delivery of all audio-visual requirements for client and Firm meetings, both in person and virtual. The role is also accountable for monitoring innovations in the AV market, ensuring the Firm’s AV technology continues to deliver exceptional client experience.

The responsibility of the AV Specialist is to work collaboratively and at the direction of the Manager, Boardroom Services, and supporting the Boardroom Services team with the primary goal of meeting internal and external clients’ expectations of the Boardroom floor.

**Primary responsibilities of the AV Specialist include, but are not limited to**:

- Interpreting client requirements to ensure the appropriate tools, technology and set-up are ready and functioning seamlessly and consistently for every meeting
- Defining and delivering a “client-service first” experience, providing continued communication with clients to ensure success of events
- Liaising with clients and other Blakes offices when videoconferencing is required, providing AV leadership to other offices as required
- Working with the Information Technology group and Boardroom Services team in reviewing and ensuring the adequacy and effectiveness of boardroom technology, both hardware and software, including identification of the most cost-effective technology and approach to achieve an exceptional client experience while staying abreast of emerging technologies
- Maintaining all AV systems, including programming, routing and troubleshooting issues/challenges
- Working through and creating solutions to optimize technology to create industry-leading meeting experiences
- Guiding the selection and operation of all webinar software, including Teams, Zoom, etc. as appropriate for each AV experience
- Setting up and installing computer hardware, including monitors, printers, speakers and LCD projectors
- Operating video editing software, a sound-mixer board (head table and lapel microphones), PC network connections and phones
- Managing, editing and producing video recordings, either with a handheld camera or ceiling-mounted network camera, and delivering the end product

**Qualifications**
:

- College diploma and/or equivalent work experience
- Minimum of three years of audio-visual experience with a law firm or professional services industry is preferred
:

- Expert knowledge of all technologies used to deliver AV services for the Firm’s resources and clients, including webinar tools, live-streaming, computer hardware and software, and video and editing software
- Flexibility and ability to quickly meet changing requirements, problem solve and troubleshoot issues with audio visual equipment as they arise
- Excellent verbal and written communication skills, as well as organization and customer-service skills
- Ability to analyze and interpret clients’ requirements
- Demonstrate expertise and instill confidence in Firm resources and clients
- Proven influence and credibility to lead in the identification and acquisition of appropriate AV technology solutions
- Flexibility to occasionally work a revised schedule to meet business needs as required
- Self-motivated with an ability to work under mínimal supervision
- Ability to work effectively with other Firm members to deliver exceptional client service

**How to Apply**:
**Who We Are**

At Blakes, we are all about our people. We are committed to not only providing exceptional client experiences, but also fostering an open and inclusive workplace culture for legal professionals and administrative professionals. As a winner of the Canada’s Best Diversity Employers award, as well as the Greater Toronto’s Top Employers award, we know that diversity and inclusion are not simply initiatives on the perimeter of our business — they are the core of our success. We understand the importance of cultivating an environment that brings out the best in each person. Our success as a Firm starts with the hiring, development and retention of top talent.

The Firm provides accommodation for applicants with disabilities and in respect of other protected grounds during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Work Location: In person

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