Sales Support Administator

3 months ago

Vancouver, Canada Paladin Technologies Full time

Based in Vancouver, the Sales Support Administrator will report to Paladin’s Business Analyst. The Sales Support Administrator will provide ERP system support to expedite workflows for Outside Sales team members with specific regional focuses, as well as enterprise-focused Directors of Strategic Accounts across Paladin’s North American footprint.

The Sales Support Administrator will be primarily focused on three (3) core functions within the Customer Experience module of Microsoft Dynamics 365 (“D365”), consisting of:
**Customer Account Set-up**
- Consult contract documentation to create new customer profiles on behalf of Sales
- Collaborate with Paladin’s Customer Care team to resolve Account record inaccuracies

**Pipeline Management Administration**
- Assist Sales team members with record creation for new leads or quotations
- Create and update the contents of quote documentation folders within SharePoint
- Update record Proposal Statuses upon award to initiate Paladin’s Customer Care validation process
- Collaborate with Paladin’s Customer Care team and Sales to resolve quote record inaccuracies throughout validation process
- Support Sales individuals with custom view creation or modification to enable desired visibility on their pipelines
- Regularly review list of open quotations for Proposal Status accuracy, ensuring prompt closure of records when quotations are lost

**Materials Management Administration**
- Liaise between Sales and Procurement to add new material part numbers to Procurement database and Sales workbooks
- Update record Special Instructions to indicate when special vendor pricing has been obtained for a given quotation

**Extended Duties to Include**:

- Lead generation and record creation in partnership with the Marketing/Pursuits team
- Maintain regular communication with Business Analyst to stay current on system enhancement ticket status
- Report bugs and other issues to Business Analyst for troubleshooting

**Qualifications**:

- Demonstrated a minimum of 2 years of experience in inside sales and customer service experience, preferably for an integrator or other contractor
- Bachelor’s degree in business administration, marketing, or preferred fields, including architecture, interior design, customer service in sales, and related discipline
- Excellent verbal and written communication skills: clear, concise, persuasive, and respectful
- Proficient in using Microsoft Office tools (Outlook, Word, Excel, PowerPoint, etc.)
- Proven ability to handle sales-related tasks effectively
- Comfortable with managing spreadsheets, creating reports, and handling administrative tasks
- Highly motivated with meticulous organizational skills

**Pay Rate: $48,000 - $55,000 DOE**
**Company Info**:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

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