Renewal Manager

6 months ago

Toronto, Canada Docebo Full time

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the **Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

**About This Opportunity**:
As a Renewal Manager you’ll play a key role in providing overall support for the company via best practices for contract administration, and providing counsel on contractual and business issues, to mitigate risk and ensure compliance with all contractual requirements during the Renewal process. You will work closely with the Account Management team in assisting with arranging end to end management of the negotiation process of client contracts and be a key player in the scenario modelling and contract execution activities. You will also be responsible for the day to day customer communication, pricing and business requests from and to customers. This is an ideal opportunity for a detailed-oriented individual with good interpersonal skills to learn the business, and to work on accounts and deals that contribute to one of our core initiatives; retention.

**Responsibilities**:

- Conduct forensic reviews of client contracts to assess and minimize business risks, ensure alignment and consistency to Docebo’s standards, procedures and service provisions for driving revenue, and proactively negotiate client requests.
- Manage renewal communications as directed in the Docebo Renewal Workflow Process
- Facilitate the preparation, and execution of renewal contractual agreementsOwn the process for pushing specific segment renewals through the workflows within Salesforce
- Liaise between Account Management, Customer Solutions, Finance, Legal and Leadership to holistically handle all elements of the renewal contractual documentation
- Participate and provide deal financial modeling and proposal support to existing customers and work closely with the Account Management team
- Provide deal structure guidance and recommendations to customers that balance a data-driven approach with creative and out of the box thinking
- Maintains records of all open renewal opportunities and reinforces processes to improve overall contract administration efficiencies a
- Assist with renewal forecasting and tracking along with the Account Management team

**Requirements**:

- Experience within account management, customer experience, sales operations
- Working knowledge of contract law is an asset.
- Experience with Salesforce (or other CRM)
- Experience within a SaaS environment
- Superior analytical and problem-solving skills
- Impeccable time management and organizational skills
- Strong written and verbal communication skills.
- The ability to work in a fast-paced, often changing environment and an ability to multitask while understanding priorities

**Benefits & Perks** \uD83D\uDE0D
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
- WeWork partnership and “Work from Anywhere” program

**Hybrid Office Model \uD83C\uDFE2**

**About Docebo** \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

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