Ae Renewals

3 weeks ago

Toronto, Canada Salus Full time

**Who's SALUS?**

At SALUS, we spearhead a safety revolution in the construction and labor industries with our advanced SaaS platform. Designed to digitize safety workflows, our platform combines a web app for real-time operational monitoring with powerful reporting capabilities, alongside a mobile app optimized for high adoption among field-level workers.

**About SALUS**

SALUS is a VC-backed startup known for its dynamic culture and strong customer base across North America. We are committed to enhancing safety compliance with cutting-edge technology and are poised for significant growth.

**Role Overview**
- As an **Account Executive, Renewals**, you will play a pivotal role in ensuring the retention and growth of our valued customers. Your focus will be on driving successful renewals, fostering customer satisfaction, and identifying opportunities for upselling and cross-selling within existing accounts. You'll collaborate closely with Customer Success and Support teams to deliver a seamless and value-driven experience, ensuring customers see ongoing success with our solutions.

**What You'll Do**
- ** Drive Retention and Renewals**: Manage the end-to-end renewal process, ensuring timely and successful contract renewals that align with customer goals and business objectives.
- ** Monitor Account Health**: Regularly assess account satisfaction, identify risks, and implement strategies to mitigate churn through proactive engagement.
- ** Strengthen Customer Relationships**: Build trust and rapport with decision-makers and stakeholders to become a trusted advisor and partner.
- ** Identify Growth Opportunities**: Work collaboratively with customers to uncover upselling and cross-selling opportunities that drive additional value and support their business needs.
- ** Collaborate Across Teams**: Partner with Customer Success, Product, and Support teams to address customer needs promptly and ensure a positive experience.
- ** Lead Negotiations**: Manage pricing discussions and contract terms to secure favorable agreements for both the customer and the company.
- ** Stay Informed**: Keep up-to-date with industry trends, competitive dynamics, and product developments to provide valuable insights and guidance to customers.

**What You Bring**
- 3+ years of experience in renewals, account management, customer success, or sales roles, in a SaaS or technology-driven environment.
- Proven track record of meeting or exceeding retention, renewal, and upsell targets.
- Strong negotiation skills, with the ability to navigate complex contracts and pricing discussions.
- Exceptional relationship-building abilities, with a customer-first mindset and consultative approach.
- Analytical thinking to assess account health, identify risks, and create actionable strategies.
- Outstanding verbal and written communication skills, with the ability to influence stakeholders at all levels.
- High level of organization and time management to handle multiple accounts and priorities effectively.
- Comfortable using CRM tools (e.g., Salesforce), account management platforms, and other technology to manage relationships and track progress.

**Compensation listed is On-Target Earnings (OTE)**:$100,000 - $150,000 CAD per year

**The pay range for this role is**:
100,000 - 150,000 CAD per year(Canada)

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