Manager, Customer Success

5 months ago

Toronto, Canada Achievers Full time

The Customer Success team supports the client’s adoption and continued success with The Achievers Employee Experience Platform. This team partners with clients to develop long-term relationships, providing service support to ensure the success of their Employee Experience programs. Technology can transform the way companies interact with their employees, and our Customer Success team helps companies of all sizes do just that. Customer Success takes the Achievers product and turns it into client solutions around employee engagement, driving results, and social communication.

We are currently seeking a dynamic and creative **Manager, Customer Success** to join our Customer Success team for a 12 month contract term.

**Responsibilities**:

- Hire, develop, and lead a team of Customer Success Managers. Provide direct oversight of staff executing all aspects of the Customer - Success team’s responsibilities.
- Be a leader in delivering and evolving the Achievers’ Customer Experience that is so highly regarded.
- Be responsible for forecasting and achieving quarterly/annual targets by growing and retaining the existing account base; maintaining world class customer satisfaction and customer retention rates.
- Execute initiatives to drive software usage as a Daily Habit across our client base.
- Develop and communicate organizational objectives; inspire and motivate team members to achieve results.
- Engage cross-department resources to support team in delivering seamless, high-quality technology solutions to clients.
- Actively work to streamline processes to support scaling the Achievers organization for rapid growth.
- Be an Employee Success Evangelist

**Qualifications**:

- Preferably have relevant experience in the Human Capital Management (HCM) industry and SaaS solutions.
- A Bachelor’s degree in an appropriate field from an accredited college/university.
- A proven track record of success over 7+ years contributing to the success of and/or leading teams of results-oriented Account - Management/Customer Success/Sales professionals.
- Experience working in a fast paced, constantly changing, rapidly growing environment.
- Exceptional communication and interpersonal skills, with a demonstrated ability to manage large enterprise clients.

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