Vehicle Valuation Specialist

3 weeks ago

Abbotsford, Canada OpenRoad Auto Group Full time

UNLIMITED POSSIBILITIES AHEAD.

Position: Vehicle Valuation Specialist

Status: Full-Time

Dealership: OpenRoad Toyota Abbotsford
Department: Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

A Career at OpenRoad Means You’ll Enjoy:

- Opportunity to work with a variety of OEM BRANDS: Acura, Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and External, Training & Development opportunities for skill development and growth
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive Extended Health and Dental plan; tailored toward Associate wellness
- Recognition and Engagement Events

ROLE & RESPONSIBILITIES:

- Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service. This role also includes follow-up duties on each of these opportunities to the Dealership’s Standard.
- Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening.
- Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
- Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
- Pass off clients who are interested in upgrading their vehicle to the sales team and ensure a seamless handoff.
- Maintain ongoing performance tracker to determine success of KPI’s.
- Enter vehicle information into appraisal software, including photos, mileage, and condition.
- Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
- Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.
- Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
- Ensure Clients’ happiness to give the dealership the best opportunity at retaining this client’s business moving forward.
- Set goals for each month’s productivity; plan and organize how to reach those objectives.
- Attend Department Meetings as Required
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

- Excellent customer handling skills. Must have the confidence to approach customers and the ability to make customers feel comfortable while ensuring information is received.
- Good interpersonal skills. Ability to communicate with others within the organization and understand information while maintaining a great deal of professionalism.
- The ability to work effectively with all levels of the organization.
- Strong computer skills (internet & MS Office), with ability to maintain records using a computerized system.
- A Current VSA MDC License (or the willingness to obtain one)
- Strong Time Management & Prioritization Skills
- Strong Customer Service Skills.
- Previous automotive experience is an asset but not a requirement.
- A valid British Columbia Driver’s License with a good driving record.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

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