Residential Property Manager

1 month ago

Edmonton, Canada homeEd Non Profit Housing Corporation Full time

**Organizational Summary**

HomeEd is on a mission to provide Edmononians with quality affordable housing. Our team goes to work every day driven by our purpose that _Better Housing Can’t Wait_ and that we can achieve our vision ofreimagining affordable housing as sustainable, growing and valued throughout Edmonton. Whether we’re developing new properties or managing the 1400+ units we already own and rent around the City, we do so in service to Edmontonians looking for a quality home they can afford in a community they love.

Our staff members are everyday heroes making an impact in the lives of the Edmontonians who need us. Our corporate values are central to how we work and succeed as a team:

- _Integrity: _ We follow through on our commitments, acting honestly and ethically at all times.
- _Inclusion: _We provide a welcoming environment, where diversity is valued and people are treated respectfully and equitably.
- _Community:_ We engage with tenants and stakeholders, building relationships and working to enhance the quality of life where we operate.
- _Stewardship:_ We take care of our resources, prudently managing our costs, quality, health, safety & environmental impact.
- _Growth: _We embrace challenges and change, trying new things and learning from them in our pursuit of progress.

We’re always looking for engaged, talented people to help us achieve big things in our community. For us, being a great place to work means:

- Doing meaningful work alongside caring team members that want to make a difference in people’s lives
- Professional development plans and budgets to keep you inspired, learning, and advancing your career
- Competitive salaries and benefits, with additional compensation for exceptional work
- Prioritizing the health and wellness of our team, with a paid Personal Wellness Day every two weeks to recharge

For more information about HomeEd, please visit

**Position Summary**:
The _Residential Property Manager _will be responsible for the daily management, operation, and upkeep of their assigned residential property. This includes overseeing tenant relations, leasing (new and renewal), property inspections, building maintenance, and coordination of services to ensure that the property is well-maintained and compliant with all relevant regulations. The Residential Property Manager serves as the key point of contact for tenants and vendors, ensuring that the property remains a desirable and functional space for tenants. This position will have one direct report.

**Core Competencies**:

- Leadership
- Customer Service
- Time Management
- Organization
- Communication
- Technical

**Essential Duties and Responsibilities**:

- Leasing and Tenant Relations_
- Manage the leasing process, including new lease negotiations, renewals, and terminations.
- Coordinate with the Vice President, Operations to develop leasing strategies, ensuring optimal occupancy levels.
- Conduct onboarding of new tenants, ensuring that lease agreements, building rules, and procedures are clearly communicated.
- Build and maintain positive relationships with current tenants by addressing their concerns and requests in a timely and professional manner.
- Oversee tenant move-ins and move-outs, including walk-throughs, documentation, and security deposit management.
- Building Inspections and Maintenance_
- Conduct regular walk-throughs and inspections of the building to ensure that the property is maintained to the highest standards.
- Coordinate necessary repairs, routine maintenance, and safety checks in a timely and cost-effective manner.
- Ensure that the property meets all health, safety, and environmental standards.
- Work closely with maintenance staff and external contractors to address any issues promptly and efficiently.
- Financial Management_
- Assist in preparing the annual property budget in coordination with the Vice President, Operations.
- Monitor and manage property expenses, ensuring alignment with the budget.
- Oversee rent collection and tenant billing, ensuring all payments are processed on time.
- Prepare monthly and quarterly reports on building performance, tenant occupancy, lease status, and maintenance activities.
- Vendor Management_
- Coordinate with vendors and contractors for repairs, improvements, and other services as needed.
- Negotiate and review service contracts to ensure cost efficiency and high service levels.
- Monitor vendor performance and ensure all work is completed to standards and on schedule.
- Customer Interaction_
- Serve as the first point of contact for new and prospective tenants, providing information on available units, property features, and lease terms.
- Conduct tours of the property for prospective tenants and explain building amenities and services.
- Ensure high levels of customer service to enhance tenant satisfaction and retention.
- Compliance and Risk Management_
- Ensure that all lease agreements are compliant with applicable legislation.
- Main

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