Head, Transit Service Clerk 2
1 week ago
**Job Description**:
**JOB TITLE**: Head, Transit Service Clerk 2
**DEPARTMENT**: Transit
**NUMBER OF POSITIONS**: 2
**JOB STATUS & DURATION**:Temporary
**HOURS OF WORK**: Up to 30 hour workweek
**LOCATION**: Transit Terminal Bramalea
**HOURLY RATE**: $20.87
**JOB TYPE**: Union
**POSTING DATE**: March 04, 2024
**CLOSING DATE**: March 13, 2024
**AREA OF RESPONSIBILITY**:
Reporting to the Transit Service Coordinator and the Manager, of Customer Experience. The Head Clerk 2 position will be an ambassador championing the delivery of exceptional customer service. The position is responsible for ensuring the smooth operation of the store in the absence of a Head Clerk 1. The Head Clerk 2 will be asked to perform exchanges, refunds, adjustments, handle escalated customer service issues and other duties as assigned.
- Provide exceptional customer service to customers in person or by phone.
- Receive, assess, refer and answer public inquiries about Brampton Transit and the services offered.
- Communicate Transit schedules.
- Responsible for ensuring the smooth operation of the store in the absence of a Head Clerk.
- Update Absent Notification Reports, complete incident reports, operate a POS system.
- Perform exchanges/refunds on fare passes and make adjustments to incorrectly completed transactions.
- Handle escalated customer service issues.
- Maintain store supplies.
- Assist in training staff.
- Perform other similar and related duties to the position, as assigned.
**SELECTION CRITERIA**:
**EDUCATION**:
- Grade 12 education or equivalent secondary education.
**OTHER SKILLS AND ASSETS**:
- Previous cash handling, cash balancing, customer service experience, with a strong attention to detail.
- Sound judgment; excellent public relations and communication skills.
- Strong oral and written communication skills.
- Strong knowledge of the streets in Brampton.
- Ability to interpret maps and timetables is essential.
- Able to work independently and as part of a team.
- Ability to learn and operate multiple computer systems.
- Provide assistance in the training of new employees.
- **Preference will be given to students that have a permanent residency in Brampton._
- **Various tests and/or exams may be administered as part of the selection criteria._
**Interview**: Our recruitment process may be completed with video conference technology.
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