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Transit Service Centre Head Clerk 1

4 months ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**: Transit Service Centre Head Clerk I

**DEPARTMENT**: Transit

**NUMBER OF POSITIONS**: 1

**JOB STATUS & DURATION**: Temporary 6-months

**HOURS OF WORK**: up to 30 hour workweek / variable hours

**LOCATION**: Transit Terminal - Shoppers World

**STARTING SALARY**: $21.63 per hour

**JOB TYPE**: Union

**POSTING DATE**: May 11, 2023

**CLOSING DATE**: May 20, 2023

**AREA OF RESPONSIBILITY**:
Reporting to the Transit Service Coordinator
_and_ the Supervisor of Transit Service Centres & Revenue. The Head Clerk 1 position will be an ambassador championing the delivery of exceptional customer service. The position is responsible for ensuring the smooth operation of the store. The Head Clerk 1 will be asked to perform exchanges, refunds, adjustments, handle escalated customer service issues and other duties as assigned.
- Reconcile (cash reports/inventories/PRESTO etc.)
- Replenish coin/fare media
- Troubleshoot POS /SPOS equipment issues
- Assist in completing paperwork while covering vacation/sickness in other Transit Service Centres as required
- Provide exceptional customer service to customers in person or by phone
- Receive, assess, refer and answer public inquiries about Brampton Transit and the services offered
- Update Absent Notification Reports, complete incident reports, operate a POS system
- Perform exchanges/refunds on fare passes and make adjustments to incorrectly completed transactions
- Handle escalated customer service issues
- Maintain store supplies
- Assist in training staff
- Perform other similar and related duties to the position, as assigned

**SELECTION CRITERIA**:
**EDUCATION**:

- Grade 12 education or equivalent secondary education

**REQUIRED EXPERIENCE**:

- Previous cash handling, cash balancing, customer service experience, with a strong attention to detail

**OTHER SKILLS AND ASSETS**:

- An aptitude and passion for customer service
- Sound judgment; excellent public relations and communication skills
- Strong oral and written communication skills
- Strong knowledge of the streets in Brampton
- Ability to interpret maps, timetables and tariff manuals is essential
- Able to work independently and as part of a team
- Ability to learn and operate multiple computer systems
- Provide assistance in the training of new employees
- A minimum six months previous experience in an administrative or accounting capacity would be considered an asset
- **Various tests and/or exams may be administered as part of the selection criteria._
- **Preference will be given to students that have a permanent residency in Brampton._

**Alternate formats will be provided upon request.**

**Interview**: Our recruitment process will be completed with video conference technology.