Front Desk Team Lead Concierge

2 weeks ago

Vancouver, Canada FirstService Residential, British Columbia Full time

**Shift: Monday - Friday, 8am - 4pm**

We are currently looking for a **Front Desk Team Lead Concierge **for our building in **Vancouver, BC.**

**Job Summary**

As a Team Lead, Concierge, you are responsible for being the primary contact and source of information and services for the residence and their guests, responsible for greeting all guests with a warm smile and doing the utmost to ensure that residents are provided with a high standard of Concierge service

**Essential Duties and Responsibilities**
- Provides on-going training and advice to concierge staff. This includes providing orientation to new associates. Escalates any significant performance problems to the Area Manager.
- Continually updates Standard Operating Procedures to ensure best practices are maintained and communicated.
- Maintain a constant presence in the lobby. Whenever possible, assist residents and their guests in a positive friendly manner.
- Develop and foster a friendly, courteous atmosphere amongst the workplace, staff, and guests.
- Report and respond to resident’s requests, complaints, and comments promptly.
- Be familiar with emergency procedures and equipment such as the operation of the fire panel, fire equipment, location of water, gas, and electrical shut-off mechanisms, etc.
- Assist as required in a positive manner with service and tradesmen for property services and ensure contractors attend to work as required (common areas only).
- Ensure the property is secure by completing visitor checks, patrols, and liaising with the security services provided to the property(s)
- Maintain weekly schedules and other documentation as required using the applicable computer programs such as Microsoft excel and word.
- Be familiar with all the building amenities, including locations of lockers, parking stalls, bicycle storage areas, and recreational facilities/amenities.
- Ensure that the common areas (and particularly the lobby and driveway) are kept clean.
- Resolve complaints or issues that have been escalated by concierge staff.
- Assist the Area Manager with supervision of on-site staff as required.
- Assist Strata Manager as directed

**Education and Experience**
- Previous experience in the service industry, preferably in hospitality, is required.
- Previous experience as a Concierge is considered an asset

**Knowledge, Skills and Proficiencies**
- Exceptional communications skills in English, both written and verbal
- Basic budgeting, scheduling and time-keeping skills
- Ability to analyze problems and develop appropriate solutions
- Ability to give appropriate feedback to associates
- Excellent listening skills and an empathetic personality
- Resourcefulness and problem-solving ability
- Comfort with technology; basic computer skills

**Physical Requirements / Working Environment**
- Constant walking and monitoring of building premises
- Use of computer equipment to produce documents

**Salary**
- We offer a competitive salary (depending on experience)
- Medical and Dental Benefits after 3 months
- A fun and collaborative environment

If you are interested on being part of North America's biggest Property Management Company, starting a rewarding career as a Concierge Team Lead, we would love to hear from you.

Send us your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

IN2018

**Job Types**: Full-time, Permanent

**Salary**: $23.00-$25.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Tuition reimbursement
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
See above job description.

Application question(s):

- Are you able to consistently work Monday to Friday 8am - 4pm in downtown Vancouver?

**Experience**:

- Supervising: 1 year (preferred)
- Hospitality: 1 year (preferred)
- in person customer service: 1 year (required)

Shift availability:

- Day Shift (required)

Work Location: One location

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