Front Desk Concierge
2 weeks ago
**About Us**
Royal Vancouver Yacht Club (RVYC), established in 1903, is a prestigious and highly regarded private club located in the heart of Kitsilano. With a rich history and picturesque waterfront location, the Club offers an exceptional venue for our esteemed Members.
RVYC is currently seeking a personable and dedicated professional to join our front desk team as a **Front Desk Concierge**. As the face of RVYC, you will play a crucial role in providing exceptional Member and guest service and ensuring the smooth operation of our front desk services. This is an opportunity to be part of an organization that prides itself in its excellence in Member satisfaction.
**Responsibilities**
- Warmly and professionally greet Members, visitors, and guests.
- Answer a multi-line telephone system, direct the calls appropriately, receive and relay messages, communicate general information, assist with website troubleshooting and booking reservations.
- Offer guidance and information about the Club's facilities, programs, events and services.
- Collaborate closely with other departments to ensure seamless coordination and exceed Member expectations.
- Learn about the club, its members, the traditions and programs in order to provide information about upcoming events and dates
- Assist and organize outgoing and incoming letters and correspondence to reciprocal clubs and act as a liaison between RVYC and other international yacht clubs.
- Other administrative duties as required.
**Qualifications**
- Completion of high-school/GED.
- Previous experience in a customer-service role, preferably in the hospitality industry showcasing exemplary interpersonal skills and a polished demeanor.
- Proven ability to multitask, prioritize effectively, and thrive in a busy environment.
- Ability to handle sensitive information and maintain confidentiality at all times.
- Availability to work evenings, weekends, and holidays based on the Club's needs.
- Knowledge of sailing or yacht club operations is desirable, but not mandatory.
**Job Types**: Part-time, Permanent
Part-time hours: 20 per week
**Benefits**:
- Discounted or free food
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Evening shift
- Monday to Friday
- On call
- Weekend availability
Ability to commute/relocate:
- Vancouver, BC V6R 1B3: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administrative: 2 years (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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