Client Experience Coordinator, Accessible

2 weeks ago

Richmond, Canada Rick Hansen Foundation Full time

**Business Unit**:Office of Rick Hansen

**Reports to**:Director, ORH

**Status**:Full-time, Ongoing

**Location**:Remote (hybrid)

Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces and inspiring an inclusive society.

RHF is a dynamic and rewarding place to work. Our success begins with our people. We are committed to building a diverse workforce representative of the communities we serve. If you’re interested in being a part of our innovative team, we hope that you will consider this opportunity with us

**JOB SUMMARY**

RHF is committed to leadership in conservation and accessible access to outdoor activities. Using a state-of-the-art research and fishing vessel, this program aims to bring together leaders to cultivate relationships, collect data, and educate partners by providing access to an experience on the waters around the lower mainland.

This new role will be instrumental in developing the new Accessible Conservation Program.

The Client Experience Coordinator, Office of Rick Hansen (ORH) is responsible for coordinating all aspects of the fishing and on the water experiences as it relates to the Accessible Conservation Program. In coordination with the Captain and the Relationship Specialist, this position will schedule experiences for clients, ensure appropriate documents and training for clients, and ensure an overall seamless experience for clients interested in the Accessible Conservation Program. They are will steward key relationships, and foster high levels of engagement to ensure successful execution of program goals.

Frequent travel to the various marinas and other locations across Lower Mainland is required. Although the hours are typically Monday to Friday 8:30am - 4:30pm PST, this position can expect to work some irregular hours and weekends.

**WORKING RELATIONSHIPS**

Reporting to the Director, ORH, the Client Experience Coordinator works closely with the Founder, Director, ORH and ORH team, the Captain and the Executive Office. This position liaises both internally and externally with key clients and relationships.

**KEY ACCOUNTABILITIES**
- Research and develop an understanding of the Rick Hansen Foundation’s (RHF) key markets and relationships;
- Responsible for all scheduling and administration aspects for on the water experiences and trips;
- Support the Captain as needed (on boat and off);
- Meet and greet guests upon arrival and departure;
- Follow-up on contacts and support the cultivation of ongoing relationships;
- Create, draft and assemble program materials, reports and presentations for clients and internal teams;
- Engage and coordinate with team members to effectively communicate and provide client support to both internal and external clients;
- Carefully track and document all activity in Salesforce;
- Maintain discretion and confidentiality;
- Support with tasks within the ORH team, as needed;
- Work on special projects as required; and
- Perform other duties related to the qualifications and requirements of the job.

**QUALIFICATIONS**

**Education**:Post-secondary degree, diploma or certificate from a recognized post-secondary institution in a relevant field.

**Certification/Designations**:None.

**Experience/Knowledge**:

- Minimum 3 years of experience in a related customer service role;
- Proven track record of building and developing customer service relationships;
- Computer experience required, including proficiency in MS Word, Excel, PowerPoint and Outlook;
- Previous database (Salesforce) and scheduling software experience an asset;
- Knowledge of issues related to disabilities would be considered an asset;

**Skills/Behaviours**:

- Effective oral and written communication skills;
- Excellent interpersonal skills and the ability to create and nurture relationships with key prospects, external partners, senior executives, and donors;
- Strong problem-solving; administrative management, attention to detail and organizational planning/tracking skills;
- Excellent portfolio and analytic management skills including the ability to report data effectively;
- High degree of professionalism and strict adherence to maintaining confidentiality and privacy;
- Ability to work both independently and as a highly resourceful team player;
- Ability to prioritize and meet deadlines seamlessly; and
- A strong ability to adapt and be flexible in a very fast-paced environment.

**An equivalent combination of education, experience and skills/behaviours will be considered.**

**HOW TO APPLY**

If you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you wi

  • Client Coordinator

    2 weeks ago

    Richmond, Canada CRDS TECHNOLOGY GROUP INC Full time

    CRDS currently has an opportunity for a Client Coordinator to join our team. Our team is looking for a highly meticulous team member who can handle multiple tasks with ease and confidence. We are looking for someone who is very detail oriented and cross checks his/her own work and is very well organized in doing tasks. - **This is an onsite role at our...

  • Manager, Client Experience

    2 months ago

    Richmond, Canada Sephora Full time

    **Job ID**: 229407 **Store Name/Number**: BC-Richmond BC (0548) **Address**: 6551 #3 Road Unit #1525, Richmond, BC V6Y 2B6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Manager, Client Experience

    2 days ago

    Richmond, Canada Sephora Full time

    **Job ID**: 229407 **Store Name/Number**: BC-Richmond BC (0548) **Address**: 6551 #3 Road Unit #1525, Richmond, BC V6Y 2B6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services,...

  • Client Coordinator

    5 days ago

    Richmond, British Columbia, Canada CRDS TECHNOLOGY GROUP INC Full time

    CRDS currently has an opportunity for a Client Coordinator to join our team. Our team is looking for a highly meticulous team member who can handle multiple tasks with ease and confidence. We are looking for someone who is very detail oriented and cross checks his/her own work and is very well organized in doing tasks.- This is an onsite role at our office...

  • Client Care Coordinator

    2 months ago

    Richmond Hill, Canada Home Instead Full time

    _Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._ Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community? Home Instead is currently hiring...

  • Branch Experience Coordinator

    4 weeks ago

    Richmond Hill, Canada City of Richmond Hill Full time

    Posting Id- 2143- Department- Library- Location- RHPL - Central- Schedule- Monday to Friday- Employee Group- RHPL Non Union- Rate of Pay- $73,513.00 - $86,014.00 Annual- Job Type- Permanent Full Time- Replacement/New Position- New Hire- Posting Type- Internal and External- Posting Date- 05/31/2023- Application Deadline- 06/14/2023**Position Summary**: The...

  • Client Care Coordinator

    6 days ago

    Richmond Hill, Ontario, Canada CBRE Full time

    Posted- 23-Nov-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- North York - Ontario - CanadaAbout CBREWould you like to work at the World's largest commercial real estate brokerage and a Fortune 500 company? Do you want to expand your knowledge while working on a high-performing team alongside the...

  • Customer Experience Coordinator

    6 days ago

    Richmond Hill, Ontario, Canada Sweets From the Earth Full time

    Customer Experience CoordinatorAbout Our CompanySweets from the Earth is a family run, vegan commercial bakery manufacturing a wide range of products for retailers and foodservice operations across Canada. For the fourth consecutive year, we have been named one of PROFIT 500 Canada's Fastest-Growing Companies. As a proud plant-based manufacturer with an...

  • Planner 2 (Accessibility)

    3 weeks ago

    Richmond, Canada City of Richmond BC Full time

    **Planner 2 (Accessibility)**: The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive...

  • Customer Experience Supervisor

    4 weeks ago

    Richmond, Canada Radius Security Full time

    **Radius Security: Customer Experience Supervisor**: **The VALUE this role brings to the team**: The Remote Guarding **Customer Experience Supervisor** is a people person who will report to the Customer Experience Manager to oversee the daily functions of the Remote Guarding Customer Installation and Service Coordination team and to lead by example. The...

  • Customer Experience Supervisor

    3 weeks ago

    Richmond, Canada Radius Security Full time

    **Radius Security: Customer Experience Supervisor**: **The VALUE this role brings to the team**: The **Remote Guarding Customer Experience Supervisor** is a people person who will report to the Customer Experience Manager to oversee the daily functions of the Remote Guarding Customer Installation and Service Coordination team and to lead by example. The...

  • Customer Experience Supervisor

    3 weeks ago

    Richmond, Canada The Radius Group Full time

    _**The VALUE this role brings to the team**:_ The **Remote Guarding Customer Experience Supervisor** is a people person who will report to the Customer Experience Manager to oversee the daily functions of the Remote Guarding Customer Installation and Service Coordination team and to lead by example. The supervisor’s objective is to maximize efficiency and...

  • Service Access Worker

    2 weeks ago

    Richmond Hill, Canada Family Services York Region Full time

    Family Services York Region (FSYR) is a not-for-profit mental health agency providing counselling and outreach support services to individuals, couples, families, groups and communities across York Region. FSYR is accredited through the Canadian Centre for Accreditation and is committed to being an inclusive and equitable organization. Through our diverse...

  • Client Relations Coordinator

    1 week ago

    Richmond Hill, Canada Amico Accessories Full time

    **CLIENT RELATIONS COORDINATOR** **As a Client Relations Coordinator,** - You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness and...

  • Client Relations Coordinator

    3 weeks ago

    Richmond Hill, Canada Amico Accessories Full time

    **CLIENT RELATIONS COORDINATOR** **As a Client Relations Coordinator,** - You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness and...

  • Client Relations Coordinator

    3 weeks ago

    Richmond Hill, Canada Amico Accessories Full time

    **CLIENT RELATIONS COORDINATOR** **As a Client Relations Coordinator,** - You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness and...

  • Client Relations Coordinator

    2 weeks ago

    Richmond Hill, Canada Amico Accessories Full time

    **CLIENT RELATIONS COORDINATOR** **As a Client Relations Coordinator,** - You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness and...

  • Client Relations Coordinator

    3 weeks ago

    Richmond Hill, Canada Amico Full time

    **CLIENT RELATIONS COORDINATOR** **As a Client Relations Coordinator,** - You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness and...

  • Service Access Worker

    6 days ago

    Richmond Hill, Ontario, Canada Family Services York Region Full time

    Family Services York Region (FSYR) is a not-for-profit mental health agency providing counselling and outreach support services to individuals, couples, families, groups and communities across York Region. FSYR is accredited through the Canadian Centre for Accreditation and is committed to being an inclusive and equitable organization. Through our diverse...

  • Client Coordinator

    6 days ago

    Richmond Hill, Ontario, Canada Q Esthetics Laser Clinic Full time

    We're growing Be a part of our extraordinary team.Client Coordinator/Cosmetics Laser Clinic ReceptionistIf you are an outgoing people person with a passion for skin care, we want to hear from youJob Summary: You enjoy helping others and are dedicated to making a difference You have an exceptional phone manner and are attentive, outgoing, positive, friendly...