Manager, Customer Experience

4 weeks ago

Vancouver, Canada TD Bank Full time

415446BR

Retail Banking - Management

Vancouver, BC

July 28, 2023

Hours

37.50

Workplace Model

Onsite

Pay Details

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Job Details

In this role, you would:

- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly

Job Requirements
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

Company Overview

**Our Values**
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
** Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they’re more likely to do their best.

**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community and experi

  • Customer Experience Manager

    3 weeks ago

    Vancouver, Canada Riversol Full time

    **About Us** Remedy Brands is a growing consumer goods company based out of Vancouver, BC. Our two brands include: Riversol Skin Care and Midnight Paloma. Riversol Skin Care is a dermatological skincare line for sensitive skin that was founded by world-renowned dermatologist, Dr. Jason Rivers. Midnight Paloma, founded by Tayler Rogers, is a brand that is...

  • Customer Experience Manager

    3 weeks ago

    Vancouver, Canada RC Products Ltd. (RC Pets) Full time

    *** Reporting to the President, the Customer Experience Manager (CEM) bridges the gap between our B2B & D2C consumers and the RC Pets Brand. The role ensures that each touchpoint across the customer journey is engaging, efficient, and effective. This role has a strong focus on team management, focusing on overall customer satisfaction. On top of the people...

  • Customer Experience Manager

    4 weeks ago

    Vancouver, Canada Melanie Auld Jewelry Full time

    Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a fulfilling career...

  • Customer Experience Manager

    6 days ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Description Position Purpose The Manager, of Customer Experience will be responsible for managing and developing a team (5 direct reports+) that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all...

  • Manager, Customer Experience

    2 weeks ago

    Vancouver, Canada Via Rail Canada Full time

    -Reference Number: 10219_042024 Status: Permanent - Full time Job Category: Customer Service City: VANCOUVER Province: British Columbia Annual Salary / Hourly Rate: 79 169 - 97 797 Number of positions to be filled: 1 Application Deadline: 2024-04-29 Description: Did you know that VIA Rail is carrying out ambitious projects to modernize its services...

  • Manager, Customer Experience

    2 months ago

    Vancouver, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Manager, Customer Experience

    4 weeks ago

    Vancouver, Canada TD Bank Full time

    **Manager, Customer Experience**: - 415446BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 1690 Davie Street **Employment Type** - Regular **City** - Vancouver **Time Type** - Full Time **Province/State** - British Columbia **Hours** - 37.50 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Manager, Customer Experience

    3 days ago

    Vancouver, Canada TD Bank Full time

    **Manager, Customer Experience**: - 417310BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 450 Main Street (Vancouver) **Employment Type** - Regular **City** - Vancouver **Time Type** - Full Time **Province/State** - British Columbia **Hours** - 37.50 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Manager

    2 months ago

    Vancouver, British Columbia, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.As a Customer Experience Manager - Airports, you will play an important leadership role in our...

  • Customer Experience Manager

    2 weeks ago

    Vancouver, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition...

  • Marketing and Customer Experience Manager

    3 weeks ago

    Vancouver, Canada QuadReal Property Group Full time

    **About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...

  • Customer Experience

    6 days ago

    Vancouver, British Columbia, Canada JD Sports Canada Full time

    Job Title: Customer Experience - Order ManagerDepartment: Customer ExperienceJD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of...

  • Manager, Customer Experience II

    6 days ago

    Vancouver, British Columbia, Canada TD Bank Full time

    Work Location: North York, Ontario, Canada Hours: 18.75 Line of Business: Personal & Commercial Banking Pay Details: We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for...

  • Manager, Customer Experience II

    1 week ago

    Vancouver, Canada TD Bank Full time

    Work Location:North York, Ontario, CanadaHours:18.75Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job...

  • Manager, Customer Experience II

    1 week ago

    Vancouver, Canada TD Bank Full time

    Work Location:North York, Ontario, CanadaHours:18.75Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job...

  • Customer Experience

    6 days ago

    Vancouver, Canada JD Sports Canada Full time

    **Job Title**: Customer Experience - Order Manager **Department**: Customer Experience JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel...

  • Customer Experience Manager

    2 weeks ago

    Vancouver, Canada Victoria's Secret Full time

    **Description** **A Victoria’s Secret & Co Customer Experience Manager **is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. **Primary Responsibility**: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales...

  • Customer Experience Lead

    3 weeks ago

    Vancouver, Canada Frankie Collective Full time

    **FRANKIE COLLECTIVE** Welcome to Frankie Collective, a dynamic and innovative company at the intersection of fashion and sustainability. At Frankie Collective, we redefine the boundaries of style by breathing new life into pre-loved garments and transforming them into unique, trend-setting pieces. As a trailblazer in the upcycling movement, we pride...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we're seeking an enthusiastic, proactive and dedicated** Customer Experience Specialist who strives to enhance our customer's experience**. This is a great opportunity for someone looking to work in a **fast-paced** and **changing environmen**t, who **likes to work autonomously**, **enjoys a challenge **and...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we’re seeking an enthusiastic, proactive and dedicated** Customer Experience Specialist who strives to enhance our customer’s experience**. This is a great opportunity for someone looking to work in a **fast-paced** and **changing environmen**t, who **likes to work autonomously**, **enjoys a challenge **and...