Customer Experience
1 week ago
**Job Title**: Customer Experience - Order Manager
**Department**: Customer Experience
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
**The Role**:
As the Order Manager, you will be responsible for facilitating the seamless integration between our internal ERP system (Jesta) and our 3PL partner. Your primary objective will be to free up capacity in our warehouse by coordinating the transfer of specific orders to our 3PL partner, who will then handle the order fulfillment process.
**Key Responsibilities**:
- Input orders accurately and efficiently into the system, ensuring all relevant information is captured.
- Coordinate and monitor the transfer of orders to 3PL for fulfillment.
- Regularly communicate with our 3PL partner and update the status of orders within our ERP system to reflect the progression of each order through the fulfillment process.
- Collaborate with our 3PL partner to ensure accurate order fulfillment, addressing any discrepancies or issues that may arise.
- Check on existing customer orders in the system and taking proactive measures to resolve any potential issues related to order fulfillment.
- Meet department performance standards and benchmark service levels.
- Perform other duties and responsibilities as required or requested by management.
**The Requirements**:
- Experience working in E-Commerce, Customer Service or Digital Sales.
- Team player with the ability to collaborate effectively internal and external stakeholders.
- Ability to adapt quickly to new systems and processes.
- High attention to detail and exceptional organizational skills.
- Strong ability to multitask and prioritize tasks effectively.
- Excellent communication skills, both written and verbal.
- Knowledge of warehouse management systems and third-party logistics (3PL) processes is advantageous.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
- Ability to work independently and manage time efficiently.
**The Perks**:
To match our culture, focused on creativity, innovation and love for fashion, we offer our employees unique benefits such as product discounts, learning & development allowance and social events
-
Customer Experience Specialist, Phone Support
12 hours ago
Vancouver, Canada The Learning Experience #393 Full timeOur mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...
-
Customer Experience
1 week ago
Vancouver, British Columbia, Canada JD Sports Canada Full timeJob Title: Customer Experience - Order ManagerDepartment: Customer ExperienceJD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of...
-
Customer Experience Manager
3 weeks ago
Vancouver, Canada Riversol Full time**About Us** Remedy Brands is a growing consumer goods company based out of Vancouver, BC. Our two brands include: Riversol Skin Care and Midnight Paloma. Riversol Skin Care is a dermatological skincare line for sensitive skin that was founded by world-renowned dermatologist, Dr. Jason Rivers. Midnight Paloma, founded by Tayler Rogers, is a brand that is...
-
Customer Experience Manager
4 weeks ago
Vancouver, Canada Melanie Auld Jewelry Full timeMelanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a fulfilling career...
-
Customer Experience Manager
2 days ago
Vancouver, Canada Melanie Auld Jewelry Full timeMelanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a fulfilling career...
-
Customer Experience Associate
3 weeks ago
Vancouver, Canada TD Bank Full time**Work Location**: Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **KEY...
-
Customer Experience Manager
3 weeks ago
Vancouver, Canada RC Products Ltd. (RC Pets) Full time*** Reporting to the President, the Customer Experience Manager (CEM) bridges the gap between our B2B & D2C consumers and the RC Pets Brand. The role ensures that each touchpoint across the customer journey is engaging, efficient, and effective. This role has a strong focus on team management, focusing on overall customer satisfaction. On top of the people...
-
Customer Experience Associate
2 months ago
Vancouver, Canada TD Bank Full time**Work Location**: Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service...
-
Customer Experience Associate
2 weeks ago
Vancouver, Canada TD Bank Full time**Work Location**: North Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...
-
Customer Experience Associate
2 weeks ago
Vancouver, Canada TD Bank Full time**Work Location**: West Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...
-
Customer Experience Associate
3 weeks ago
Vancouver, Canada TD Bank Full time**Work Location**: Vancouver, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service...
-
Director, Customer Experience
7 days ago
Vancouver, Canada Relay Financial Full timeOur mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...
-
Customer Experience Specialist
7 days ago
Vancouver, Canada Novus Entertainment Full time**Type**: Full-time, Hybrid (3 days in-office, 2 days remote) **Salary Range**:$50,000 - $60,000 per annum. Based on experience. **Who We Are**: Novus is a rapidly growing company offering the best in Internet, TV, and home phone services. We pride ourselves in our best-in-class customer service and have our customers at the heart of all of our decisions....
-
Customer Experience Representative
2 weeks ago
Vancouver, Canada 100 ways Full time**Job**: Customer Experience Representative (Full-Time) **Job Title**: Customer Experience Representative **Company**:100 Ways **Compensation**: $21-$24/hour **Our Company**: 100 Ways is a quickly growing E-commerce jewellery store based out of downtown Vancouver. We specialize in pre-owned fine jewellery, diamonds and custom items. We offer a wide...
-
Customer Experience Associate
2 weeks ago
Vancouver, Canada TD Bank Full timeWork Location: Vancouver, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
-
Customer Experience Representative
2 weeks ago
Vancouver, Canada JD Sports Canada Full time**Department**: Customer Experience **Location**: Vancouver, BC **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **Salary**: $38,000 per year **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport,...
-
Customer Experience Representative
3 weeks ago
Vancouver, Canada JD Sports Canada Full time**Department**: Customer Service **Workplace Type**: Remote (BC or QB) **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group...
-
Customer Experience Representative
2 weeks ago
Vancouver, Canada JD Sports Canada Full time**Department**: Customer Service **Location**: Vancouver, BC or Toronto, ON **Workplace Type**: Hybrid **Job Type**: Full-time, Permanent **The Team**: JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion....
-
Customer Experience Coordinator
5 days ago
Vancouver, Canada TallGrass Full time**About TallGrass Natural Health** TallGrass Natural Health was created in 1997 when Matt Breech and Ben Banky met while studying in China. They discovered that they shared a vision to create a business that could provide for the planet and local community while being a thriving enterprise. More than 20 years later, TallGrass is a Certified B Corporation...
-
Customer Experience Manager
1 week ago
Vancouver, British Columbia, Canada EightSix Network Full timeJob Description Position Purpose The Manager, of Customer Experience will be responsible for managing and developing a team (5 direct reports+) that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all...