Customer Experience Specialist

1 week ago

Vancouver, Canada Fresha Full time

Our Customer Experience team is expanding and we're seeking an enthusiastic, proactive and dedicated** Customer Experience Specialist who strives to enhance our customer's experience**.

This is a great opportunity for someone looking to work in a **fast-paced** and **changing environmen**t, who **likes to work autonomously**, **enjoys a challenge **and **wants to make an impac**t.

**What you'll do**:

- Become a product expert and proactively inform and educate partners about new product features and functionalities to ensure their success with Fresha
- Provide appropriate solutions and alternatives within the limits, and follow up to ensure resolution
- Use critical thinking skills to handle specific partners' issues with confidence and go the extra mile to provide an exceptional customer experience
- Build strong relationships of trust and enthusiasm with our partners through open and interactive communication
- Follow standard procedures for escalations of unresolved issues to the appropriate internal teams
- Represent the voice of the customer by passing their feedback onto the product team to enhance the customer experience and brand awareness

**Requirements**:

- Experience in a Customer Success, Support and/or Account Management role
- Passionate about customer service and providing an exceptional experience
- A team player with a great work ethic and a customer-centric mindset
- Friendly, clear and engaging communication, both written and spoken
- Proactive in seeking solutions and resolving issues for partners to improve their experience
- Outstanding time management skills, with the ability to prioritize tasks to ensure you meet your goals and deadlines

**Benefits**

**What we offer**:

- A well-funded, quickly growing startup with a lot of opportunity for growth and upward mobility
- A vibrant and collaborative company culture
- Company social events
- Be a part of an energetic team of professionals who are top in their field

**Inclusive workforce**

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable matters.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

**About **Fresha**

Fresha is the world's largest and top-rated booking platform for Beauty and Wellness trusted by millions of consumers worldwide.

Available in 120+ countries worldwide, Fresha is used by 80,000+ businesses and 300,000+ professionals worldwide, who have booked over 600 million appointments through Fresha already. Fresha is headquartered in London, United Kingdom with global offices located in New York City, Vancouver, Sydney, Dublin, Amsterdam, and Warsaw. The company raised $185M in venture capital funding to date from leading institutional investors.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with its intuitive free business software and financial technology solutions.

Our ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

  • Recruitment Specialist

    3 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    3 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    4 weeks ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Vancouver Foodie Tours Full time

    **Customer Experience Specialist** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Melanie Auld Jewelry Full time

    **Description**: Melanie Auld Jewelry was founded with a deep appreciation for the genuine connections we make with the people and places in our lives. We believe that everyone has a unique story to tell, and our brand is dedicated to celebrating life’s significant and everyday moments through thoughtful design and meaningful jewelry. If you are seeking a...

  • Customer Experience Specialist

    1 week ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we’re seeking an enthusiastic, proactive and dedicated** Customer Experience Specialist who strives to enhance our customer’s experience**. This is a great opportunity for someone looking to work in a **fast-paced** and **changing environmen**t, who **likes to work autonomously**, **enjoys a challenge **and...

  • Customer Experience Specialist

    4 days ago

    Vancouver, Canada Fresha Full time

    Our Customer Experience team is expanding and we’re seeking an **enthusiastic, proactive** and **d**edicated Customer Experience Specialist **who **strives to enhance our customer’s experience**. This is a great opportunity for someone looking to work in a** fast-paced** and **changing environment,** who likes to **work autonomously,** enjoys a...

  • Customer Experience Specialist

    6 days ago

    Vancouver, Canada Kinnos Full time

    **About us** Founded in response to the West Africa Ebola outbreak, Kinnos (Brooklyn, NY) is revolutionizing the practice of how disinfectants are applied to create a safer and cleaner world for everyone. Its flagship product, Highlight, is a patented, hospital-grade color additive platform combined with existing disinfectants that has been shown in...

  • Customer Experience Specialist

    5 days ago

    Vancouver, British Columbia, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co.Vancouver Foodie Tours is recognized as one of the world's top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences that...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Fresh Tracks Canada Full time

    At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences. We believe in keeping our customers front and center in everything we do; in fact, **focus on serving our customers** is one...

  • Customer Experience Specialist

    4 days ago

    Vancouver, British Columbia, Canada Fresh Tracks Canada Full time

    At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our...

  • Support Specialist, Customer Experience

    5 days ago

    Vancouver, British Columbia, Canada The Targeted Strategies Group Full time

    As Executive Support Specialist, your main objective is to enhance the efficiency of Sales Principals and Executives, ensuring they make the most of their time to generate new revenue, as well as maintain and expand existing revenue streams. You will utilize exceptional organizational skills, sound decision making and judgement, and professional discretion...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...

  • Customer Experience Specialist

    4 days ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...

  • Customer Experience Specialist

    2 weeks ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences...

  • Customer Experience Specialist

    3 weeks ago

    Vancouver, Canada Granville Island Delivery Co. - a Division of Vancouver Foodie Tours Full time

    We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences...

  • Customer Experience Specialist

    4 days ago

    Vancouver, Canada Vancouver Foodie Tours Full time

    **Customer Experience Specialist - Weekend (On-site)** We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co. Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being...