Customer Satisfaction Representative
3 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: 3 years to less than 5 years
**Work setting**:
- Urban area
- Various locations
**Tasks**:
- Address customers' complaints or concerns
- Arrange for billing for services
- Maintain records and statistics
- Perform general office duties
- Advise clients on advertising or sales promotion strategies
- Answer clients' inquiries and provide information
- Assist in the preparation of brochures, reports, newsletters and other material
**Computer and technology knowledge**:
- Salesforce
- Enterprise resource planning (ERP) software
- MS Excel
- MS Outlook
- MS Windows
**Area of specialization**:
- Industrial
**Transportation/travel information**:
- Own transportation
- Own vehicle
- Willing to travel
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
**Personal suitability**:
- Punctuality
- Efficient interpersonal skills
- Excellent written communication
- Organized
- Team player
- Dependability
- Judgement
**Screening questions**:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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