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Customer Care Representative

4 months ago

Mississauga, Canada Urban Barn Ltd. Full time

Urban Barn is looking for **Full-Time Customer Care Representatives **to work at our Customer Care Centre based in **Mississauga near Heartland Centre.**

Your role is critical to ensuring Urban Barn’s continued commitment to exceptional Customer Service. It includes answering inquiries on customer orders, returns, and providing product information in a courteous and professional manner. The Customer Service Representative consistently strives to achieve the highest standard of service with every customer interaction.

**What You’ll Be Doing**
- Meet and exceed customer satisfaction expectations with positive, patient, and clear communication.
- Inbound/outbound communication with customers regarding their orders and product inquiries
- Be attentive, understand the customers situation and provide the best advice to help resolve the issue in a timely manner.
- Providing the customer with information to assist them in making informed decisions
- Coordinating with delivery companies to ensure quality delivery service
- Providing post sale support in correcting any errors or order changes
- Performing other customer support and administrative duties

**What You Bring**
- 1 year of CSR or call center experience required
- Able to work a hybrid remote schedule with 60% in our Mississauga office and 40% at home
- Flexible full-time availability to work weekdays and weekends
- Detail oriented with a proven ability to multi
- task
- Strong computer skills and ability to toggle between different systems,
- Empathy and understanding, and a drive to help customers create homes that they love
- Calm, positive attitude with a drive for KPIs and results
- Superior time management skills

**Hours of Operation**
- Monday to Friday: 7:30am - 6:00pm
- Saturday & Sunday: 8:30am - 5:00pm

**Why Join Urban Barn**
- Work in a proudly Canadian company that is growing and making a difference
- Competitive compensation and benefits package
- Generous employee discount
- Commitment to your on-going growth and development within the Customer Care & Retail Operations Industry
- We offer a fun work environment with a collaborative team that loves to help customers create homes they love
- Urban Barn is a national retail chain offering high-quality furniture and home décor. Established in 1990, we are a proudly Canadian company with over 50 retail stores across the country. We’re all about making our customers and employees feel right at home._