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Deputy Manager

4 months ago

Toronto, Canada Laderach USA Full time

A Läderach Deputy (Assistant) Store Manager aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager to meet the store quotas.

**GENERAL DUTIES**
- Lead outstanding in-store customer experience, motivate the staff to provide top notch customer care.
- Help oversee product sales and register duties, including shop and shelf care, gift packaging and order fulfillment.
- Help ensure the accuracy of Läderach product merchandising, while executing proper food safety protocol.
- Help schedule effective staff shifts and coordinate store meetings/events.
- Help the Store Manager manage the accuracy product merchandising and store inventory orders.
- Help achieve in-store compliance and loss prevention standards.
- Act as a key communicator of corporate values to customers and employees.
- Manage the store in the absence of the Store Manager.
- Other role related responsibilities as assigned by the Store Manager.

**DESIRED QUALIFICATIONS**
- At least one (1) year of experience in a customer-minded luxury retail environment.
- At least one (1) year of experience in a retail space with increasing levels of responsibility (ex: growth from associate level to shift lead/floor lead/assistant manager).
- Equipped with strong leadership, staff management and customer service skills.
- Reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday hours based on store needs.
- Quality-minded with keen attention to detail.
- Cultivate an environment of courtesy and good manners.
- Passionate about chocolate.

**COMPENSATION PACKAGE**
- Competitive pay
- Dental, Vision, and Health Insurance Free of Charge
- Life Insurance options
- Additional discounts and perks

**About Laderach USA**:
Freshness All our ingredients are carefully selected. Only the best is good enough. For us, freshness is not a matter of finest taste. It is our everlasting frame of mind. In connecting the rainforests with the Swiss Alps, we find the origins of our taste. We accompany our chocolate every step of the way: from the cocoa fields to our customer. And we know each of our partners by name and by heart. That is what makes our chocolate fresh. SwitzerlandWe are proud to produce exclusively in Switzerland. So that we may guarantee the highest quality. We love our Swiss culture and Swiss traditions. They have always inspired us in our work. Our roots are the base for our innovations. The Swiss Alps are our home. But the world is our guest. Craftmanship We are masters of our craft. We strive for perfection every day. The common passion for chocolate unites us. We still make many of our products by hand. For something to be beautiful, it must be unique. We believe in the authentic craft. And we continue the tradition of the Chocolatiers.