Deputy Manager

3 weeks ago

Toronto, Canada Laderach USA Full time

A Laderach Deputy Manager (**Assistant Manager)** is a brand champion in providing a topnotch shopping experience for all customers and a leader in providing a positive work environment for the retail team. The ideal Assistant Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This person will support the Store Manager in the daily operations of the retail store. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager in order to meet the store quotas.

**Responsibilities include**:

- Leading outstanding customer experience, motivating staff to provide superior customer service.
- Overseeing product sales and register duties, shop and shelf care, gift packaging and in-store order fulfillment.
- Ensuring the accuracy of Laderach seasonal staging and product merchandising.
- Help schedule effective staff shifts and coordinate store meetings/events.
- Help the Store Manager manage the accuracy product merchandising and store inventory orders.
- Help achieve in-store compliance and loss prevention standards.
- Act as a key communicator of corporate values to customers and employees.
- Manage the store in the absence of the Store Manager.
- Other role related responsibilities as assigned by the Store Manager.

**Desired Qualifications include**:

- At least one (1) year of experience in a retail space with increasing levels of responsibility (ex growth from associate level to shift lead/assistant manager).
- Equipped with strong leadership, staff management and customer service skills.
- Reliable with a flexible schedule, including weekend and holiday availability.
- Quality-minded with keen attention to detail.
- Proactive and efficient.
- Passionate about chocolate.

**Benefits include**:

- Competitive Salary
- Annual Performance Bonus
- Competitive pay $26 Hourly CAD
- Dental, Vision, and Health Insurance Free of Charge
- Life Insurance options
- Additional discounts and perks

**Company Summary**

Operating since 1962, Läderach Chocolatier Suisse is a family-owned, premium Swiss chocolate company dedicated to creating sweet moments of joy in everyday life. As the largest chocolate retailer in Switzerland with approximately 1,300+ employees representing more than 50 nationalities and over 100 stores worldwide, Swiss quality is reflected in Läderach’s control of the entire value chain from bean to bar to shop. Läderach produces over 100 varieties of chocolates, including over 20 varieties of its iconic FrischSchoggi (large slabs of fresh chocolate), more than 50 different pralines and truffles, dozens of confectionery specialties, and a selection of seasonal creations. In November 2019, Läderach entered North America and the UK with its first flagship store in Toronto, along with additional stores in Toronto, New York City, and London. Just 2.5 years later, Läderach has 40 retail stores from coast to coast in the US and in Canada.
- Läderach is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Läderach’s success and momentum to expand is only possible through the passionate drive of our diverse 1,300 employees, who come from more than 50 countries and represent various backgrounds, religious beliefs, and lifestyles._

**About Laderach USA**:
Freshness All our ingredients are carefully selected. Only the best is good enough. For us, freshness is not a matter of finest taste. It is our everlasting frame of mind. In connecting the rainforests with the Swiss Alps, we find the origins of our taste. We accompany our chocolate every step of the way: from the cocoa fields to our customer. And we know each of our partners by name and by heart. That is what makes our chocolate fresh. SwitzerlandWe are proud to produce exclusively in Switzerland. So that we may guarantee the highest quality. We love our Swiss culture and Swiss traditions. They have always inspired us in our work. Our roots are the base for our innovations. The Swiss Alps are our home. But the world is our guest. Craftmanship We are masters of our craft. We strive for perfection every day. The common passion for chocolate unites us. We still make many of our products by hand. For something to be beautiful, it must be unique. We believe in the authentic craft. And we continue the tradition of the Chocolatiers.

Pay: $26.00 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

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