On Call Coordinator

3 weeks ago

Scarborough, Canada TransCare Community Support Services Full time

**Position Overview**:
Responsible for scheduling and coordinating client services, after regular business hours, to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs.

**Primary Duties & Responsibilities**:

- General:

- Provide support for clients and staff in emergency situations.
- Communicate with funders (VHA/HCCSS), staff, clients and or their representatives
- All agency policies, procedures and practices must be adhered to (see copies in handbook).
- Scheduling:

- Receive and respond to after-hours calls from funders, clients and staff regarding services.
- Rescheduling or updating changes of schedules as they occur.
- Intake and scheduling of new clients.
- Reporting and Documentation
- Notifies all contractors of any changes in regards to client’s status, services or emergencies.
- Provide required information through verbal and written reports to all personnel within the department.
- Documentation in CIMS (Client Information Management System database).
- VHA Billing Change Form must be completed for service schedule changes.
- Documentation of all incident reports from client or staff and sent to Manager/Supervisor immediately.
- Documentation of staff reports and feedback.
- Advises Management of all status of work in progress and potential risks that will impact quality of services.
- This position involves extensive telephone work and interaction with caregivers, clients and funders.
- Perform other duties and responsibilities as directed by Program Manager.

**Job Specifications**:

- College diploma in healthcare or related discipline preferred (i.e. Gerontology or Social Services).
- Experience working in Home Care, Home Health or senior related services would be an asset.
- Familiarity with medical office terminology.
- CIMS and/or AlayaCare experience an asset.
- Good Microsoft Office and keyboarding (50 wpm) skills.
- Effective communication skills and superior, courteous telephone etiquette; able to defuse and resolve difficult situations and complaints.
- Sensitive and responsive to client and staff diversity (culture, age, language, condition) and communication challenges.
- Excellent organizational skills, attention to detail, and multi-tasking skills.
- Can work independently and as a team contributor in a fast-paced environment.
- Ability to speak another language is an asset i.e. Tamil, Italian, Cantonese, Mandarin.
- Strong analytic and time management skills.
- Strong communication skills (both written and verbal).
- Able to adapt to various environments, and work in individual and/or team settings.
- Detail oriented with excellent documentation and reporting skills.

**Work Conditions and Physical Capabilities**:

- Available to be on-call during the period of:

- Weekdays: 4:30pm to the next morning at 8:30am
- Weekends and statutory holidays: AM shift: 6am-2pm and PM shift: 2pm-10pm
- Regular rotation: 1-in-3 weeks for weekdays and bi-weekly for weekends, statutory holidays on rotation
- As needed (backup when other on-call/in-office coordinators are off)
- Flexibility to attend staff meetings or training sessions as required.
- Available to work a minimum of two weeks within a four-week period.
- Work from home, with significant computer and telephone use.
- Will be required to provide coverage for other Client Services Coordinators located in the Head Office, as needed.

NOTE: This is a position in Bargaining Unit.

**About us**:
TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.

**Disclaimer**:

- The information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required by employees assigned to this job. The agency reserves the right to make changes to this position as business dictates._

**Job Types**: Part-time, Permanent

**Benefits**:

- Employee assistance program
- On-site parking
- Work from home

Application question(s):

- Can you attend a month-long on-site training?

**Education**:

- DCS / DEC (required)

**Experience**:

- health care: 1 year (preferred)
- Scheduling: 1 year (required)

Work Location: Hybrid remote in Scarborough, ON

Application deadline: 2023-07-12

  • On Call Coordinator

    1 month ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: Responsible for scheduling and coordinating client services, after regular business hours, to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs. **Primary Duties & Responsibilities**: - General: - Provide support for clients and staff in...

  • Service Coordinator

    1 month ago

    Scarborough, Canada J.L. Refrigeration Inc. Full time

    **.L. Refrigeration Inc**. is recognized as one of the leading Supermarket Refrigeration companies in the GTA (Greater Toronto) and surrounding areas. Our mission is to consistently offer our customers superior quality service each and every time. We are looking for a Service Coordinator to join our team. This role is an integral part of our Service...

  • Project Coordinator, Racial Equity in Education

    1 month ago

    Scarborough, Canada Urban Alliance on Race Relations Full time

    Job Title**:Project Coordinator, Racial Equity in Education** Term: 35 hours/week from January 2023 to December 2023 (with a possibility of extension) - This is a hybrid position requiring some weekly travel to the office in Scarborough, Ontario._ **Responsibilities**: - Organize education system-related training sessions for parents and students in the...

  • Project Coordinator, Racial Equity in Education

    1 month ago

    Scarborough, Canada Urban Alliance on Race Relations Full time

    Job Title**:Project Coordinator, Racial Equity in Education** Term: 40 hours/week from January 2023 to December 2023 (with a possibility of extension) - This is a hybrid position requiring some weekly travel to the office in Scarborough, Ontario._ **Responsibilities**: - Organize education system related training sessions for parents and students in the...

  • Service Coordinator

    1 month ago

    Scarborough, Canada J.L. Refrigeration Inc. Full time

    **About the Job** **J.L. Refrigeration Inc**. is recognized as one of the leading Supermarket Refrigeration companies in the GTA (Greater Toronto) and surrounding areas. Our mission is to consistently offer our customers superior quality service each and every time. We are looking for a **Service Coordinator / Dispatcher** to join our team! This role is...

  • Service Coordinator/dispatcher

    1 month ago

    Scarborough, Canada J.L. Refrigeration Inc. Full time

    **J.L. Refrigeration Inc**. is recognized as one of the leading Supermarket Refrigeration companies in the GTA (Greater Toronto) and surrounding areas. Our mission is to consistently offer our customers superior quality service each and every time. We are looking for a **Service Coordinator / Dispatcher** to join our team! This role is an integral part of...

  • Flagger/traffic Controller

    1 month ago

    Scarborough, Canada RSLR Construction Ltd. Full time

    **Overview**: We are seeking a dedicated and responsible Flagger/Traffic Controller to join our team. As a Traffic Controller, you will work with our construction team to establish safe movement of traffic around the construction zone, in accordance with safety regulations. _This On-Call position may leading to full-time._ _Eligible full time employees will...

  • Marketing Coordinator

    1 month ago

    Scarborough, Canada Canda Six Fortune Enterprise Full time

    **Title** - Marketing Coordinator **Categories** - Permanent, Full-time **Location** - Scarborough, ON **Job Information** Canda Six Fortune Enterprise Co. Ltd. is one of the leading importers and distributors of Asian food products from around the world. We are currently looking for a passionate Marketing Coordinator to support the Marketing...

  • Accounts and Logistics Coordinator

    1 month ago

    Scarborough, Canada Calstone Inc. Full time

    **Do you have an energetic personality, and do you like to take the initiative to make things better?** - **CALSTONE is growing, and we want to hire someone like you!**_ **What we do**: Calstone is a family owned, Canadian furniture manufacturing company. We are your furniture solutions partner specializing in steel-based Warehouse, Mailroom, and Business...

  • Project Coordinator

    1 month ago

    Scarborough, Canada KGS Research Full time

    **Tenure**: Full-Time (1 Year Contract - Possibility for renewal based on performance) **Location**: 2206 Eglinton Ave East, Suite 190. Scarborough, ON M1L 4S8 **Hours**: Monday - Thursday (3:30PM - 12:00AM), Saturday OR Sunday (12:30PM - 9:00PM) **Salary**: $45,000/year **Start Date**: ASAP **Summary**: KGS Research is looking for skilled Project...

  • Warehouse Coordinator

    1 month ago

    Scarborough, Canada Print Digital Solutions Full time

    **Warehouse Coordinator** PDS is a long-standing, fast-growing equipment distributor in the Printing and Graphics Industry looking for a Warehouse Coordinator to join our customer focused team. In this role, you will manage the inbound and outbound shipments, inventory control and warehouse. This role is ideal for someone who is organized and has a...

  • Warehouse Coordinator

    1 month ago

    Scarborough, Canada Print Digital Solutions Full time

    **Warehouse Coordinator** PDS is a long-standing, fast-growing equipment distributor in the Printing and Graphics Industry looking for a Warehouse Coordinator to join our customer focused team. In this role, you will manage the inbound and outbound shipments, inventory control and warehouse. This role is ideal for someone who is organized and has a...

  • Shipping Coordinator

    1 month ago

    Scarborough, Canada Atlantic Packaging Products Ltd Full time

    **Summary**:Plans shipments and communicates shipping priorities with Planners and all other related parties. Arranges loads and coordinates transportation requirements with outside carriers. Determines loading priorities and provides instruction to Lead Hands and loaders. Processes shipping documents and performs other required shipping administrative tasks...

  • Marketing Coordinator

    1 month ago

    Scarborough, Canada PRIME TIME HR Full time

    **Responsibilities** - Cold/warm calling prospective clients to develop business opportunities and build strong client relationships - Maintains first point of contact for potential clients while executing marketing and sales tactics/activities - Conducts research of market trends, customer behavior, and competitor landscape, and prepare reports by analyzing...

  • Business Development and Administrative Coordinator

    4 days ago

    Scarborough, Canada Lionsher Canada Immigration Inc. Full time

    **MUST BE IN CANADA and AUTHORIZED TO WORK FULL-TIME** Our growing company is looking to add a **Business Development and Administrative Coordinator** to join our team soon. **MUST HAVE strong SALES and MARKETING skills.** We have a very positive work environment with a lot of room for growth. Extended health benefits, dental coverage and much more. Than...

  • Admission Discharge

    4 days ago

    Scarborough, Canada St Michael's hospital Full time

    Admission Discharge & Transfer Coordinator Registration PHC (Job ID: 4667)POSITION SUMMARY:The ADT Coordinator is accountable to the Patient Flow Manager for the coordination of timely and safe admission of patients and clients to Providence Hospital. The ADT Coordinator provides seamless, prompt, friendly customer-focused service to incoming patients during...

  • Project Coordinator

    5 days ago

    Scarborough, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Customer Service Coordinator

    4 weeks ago

    Scarborough, Canada Ryder System Full time

    You are the driving force behind our company. Start your career with Ryder today! **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise...

  • Municipal Services Coordinator

    5 days ago

    Scarborough, Canada Elections Ontario Full time

    **Municipal Services Coordinator** For accessibility assistance with this document please telephone Elections Ontario at 1-888-668-8683 or Fax at 1-866-714-2809. You can TTY at 1-888-292-2312. **Position Status**: Temporary to November 29, 2024 **Posting Status**: Open **Location**: 40 Ridgetop Road, Toronto, Ontario M1P 2J7 (Birchmount and Ellesmere) /...

  • Junior Project Coordinator

    1 month ago

    Scarborough, Canada Everest Signs Full time

    **EVEREST SIGNS** **HIRING - JUNIOR PROJECT COORDINATOR / OFFICE ADMIN** **Company** Everest Signs has been in operation since 1986. We have a 20,000 Sq Ft. sign manufacturing facility in Toronto (GTA East). We manufacture all signage (illuminated and non-illuminated) in house and install using our own crane / bucket trucks. **Position** Junior Project...