Customer Service Coordinator

3 weeks ago


Scarborough, Canada Ryder System Full time

You are the driving force behind our company.

Start your career with Ryder today

**About Ryder**

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

**Summary**

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.

**Wage** : $21 - $23 per hour

**Work Type**: Full-time, permanent

**Shifts**: 2 weeks rotating shift:
Day Shift: M - F, 6:00am-2:30pm

Afternoon Shift: M to F, 2:30pm-11pm

**Why Ryder**:

- **Weekly pay.**:

- **10 days of Paid Time Off upon hire.**:

- **Excellent benefits package after 30 days.**:

- **Retirement Pension Plans.**:

- **Education Assistance**:

- **RRSP**:

- **Stock options.**:

- **A safe, friendly and respectful working environment.**:

- **Room for growth.**:

- **Lots of learning opportunities**

**Responsibilities**:

- Effectively handle all incoming shop calls.
- Clerical duties within the shop operations, which include vehicle maintenance files.
- Improve the quality and consistency of customer communications and meet customer's expectations.
- Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
- Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
- Improve the quality and consistency of customer communications and ensure customer's expectations are met.
- Drive improvement of Customer Satisfaction (CSI) scores.
- Enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheet.
- Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
- Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
- Coordinate outside repair with vendors and customers
- Provide a resource that allows the management team time to effectively manage shop operations.
- Contribute to cost containment through effective inventory planning and warranty.
- Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
- Make recommendations on min-max levels to the inventory planning team.
- Manage parts obsolescence.
- Ship warranty and return parts.
- Organize and ensure cleanliness in the parts room.
- Process all Account Payable.
- Create repair orders for technicians.
- Performs other duties as assigned.

**Qualifications**
- H.S. diploma/GED required.
- One (1) year or more Customer Service with issues resolution experience required.
- Strong computer skills including spreadsheets and word processing software advanced required.
- Detail oriented with excellent follow-up practices.
- Strong verbal and written communication skills.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Strong computer skills including spreadsheets and word processing software advanced required.

**Job Category**: Operations and Support

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