Support Officer, Program for Newcomers

2 months ago

Hamilton, Canada Mohawk College Full time

**Support Officer, Program for Newcomers - Appendix D/Temp Assignment (Aug. 2023 - Mar. 2024)** Status**: Appendix D/Temporary Assignment (August 2023 - March 2024)
**Hours**: Monday to Friday; 35 hours/week
**Home Campus**: Fennell
**Payband**: F
**Rate of Pay**: $28.56
**Posting Date**: August 10th, 2023
**Closing Date**: August 16th, 2023 at 7:00 pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Support Officer - Programs for Newcomers**

Under the direction of the Academic Manager, Community Partnerships and Learning, the incumbent provides operational and front-line clerical support to all Programs for Newcomers, including LINC (CLB levels 2-8), WPP, OSLT, Community Services WPP, and other newcomer training programs and activities.

Key responsibilities include first point-of-contact customer service, triaging inquiries, determining eligibility for programming based on government and program guidelines, maintaining waitlists, processing student registrations/withdrawals, maintaining student records in various reporting tools (internal mechanisms, iCARE, HARTs, others depending on project funding), and using data to generate reports.

The incumbent must be able to function at a level that requires independent problem-solving and decision-making skills in the execution of various activities when dealing with delicate situation, and must have excellent communication skills (written and verbal) to provide clear information to language learners.

Careful attention to detail and maintaining a high degree of data fidelity and experience working with newcomers to Canada are integral to this role.

**Responsibilities**:
The duties of this position include, but are not limited to:

- Student/prospective student inquiries, faculty, general public, newcomer community service providers, etc.
- Assist in determining program eligibility based on residency status in Canada, language levels, funder/program requirements, College policies.
- Maintain student data using provincial and federal databases and systems (HARTs, iCARE, etc.).
- Triage requests from students as appropriate (e.g., students requiring academic or learning technology support are directed to Learning Support Officer, students disclosing attendance/participation issues as a result of stress or barriers to services are referred to Wellness Peer Mentor, etc.).

**Provide administrative, clerical and operations support to assist Programs for Newcomers team including**:

- Liaising with the division’s Associate Dean and Operations Manager as necessary to process part-time faculty contracts.
- Liaise with Faculty Coordinator regarding course scheduling.
- Work with Outreach and Engagement Officer to ensure promotional materials are maintained with schedule information.
- Establish and maintain internal data tracking tools to transfer/input data into various funder tools and systems (including HARTs, iCARE) on behalf of support staff team members (e.g., Employment Advisor, Learning Support Officer, Peer Wellness Mentor).
- Liaise with internal college stakeholders (e.g., Continuing Education, Registration, City School, Community Employment Services, etc.) to ensure appropriate information transfer and documentation, streamline referrals, and enhance service integration.
- Assist Programs for Newcomers team with broad student communication as required.
- Assist with activities associated with the start and end of each semester (prepare packages of information for students, certificates, prepare course information including CRNs in Banner, new course codes if applicable, course codes in HARTs, MyCanvas, etc.).

**Support operations of Programs for Newcomers events and activities outside of regularly schedule class activities including**:

- Assist support staff team members and faculty with event logistics, scheduling, room booking, parking codes, etc.
- Familiarity with basic purchasing and procurement policies to support events.
- Support communication to students and community.

**Other duties as assigned.**

**Qualifications**:

- A minimum of two-year post-secondary education in Office Administration, Business or related field; or equivalent combination of education and experience.
- Experience in a postsecondary environment and familiarity with college registration processes is an asset.
- Practical experience in an office environment including proficiency with word processing and data/spreadsheet software (Microsoft Word, Excel, Outlook, etc.).
- Experience working with cu

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