Bilingual Field Service Technician

3 weeks ago

SaintLaurent, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

English version will follow.

McKesson touche la vie des patients en œuvrant dans pratiquement tous les secteurs des soins de santé dans le but d’améliorer la santé en général. Chez McKesson Canada, nous créons un impact dans la vie de 12 millions de Canadiens, chaque jour. Nous distribuons plus de 35 000 produits à partir de 12 centres de distribution à 6 300 pharmacies de détail, 1 350 hôpitaux, centres de santé longue durée, cliniques et établissements de santé partout au Canada. Toutefois, nous sommes beaucoup plus qu'une entreprise de distribution. Nous avons automatisé 2 500 pharmacies de détail et distribuons annuellement plus de 100 millions de doses de médicaments grâce à nos solutions d'automatisation. Les fabricants, les fournisseurs de soins de santé et les patients comptent sur nous pour une gamme complète de services qui contribuent à la qualité et l'intégrité des soins de santé pour le bénéfice de tous.

Chez McKesson, vous participerez à la création de produits et de solutions qui contribuent à la réalisation de la mission de l’entreprise, soit améliorer la qualité de vie et faire progresser les soins de santé. Travailler ici représente une occasion d’édifier une industrie qui est vitale pour nous tous.

**Résumé de l’emploi**

Un technicien en entretien sur place est responsable de l’installation, de la configuration, de l’entretien, du dépannage et de la réparation des systèmes et de l’équipement des clients (matériel et logiciels). Ce travail peut s’effectuer sur place ou à l’extérieur du site et peut comprendre la coordination et la collaboration avec d’autres équipes de soutien ou des tiers. Ces fonctions seront généralement exercées dans une région assignée, mais elles peuvent être requises n’importe où au Canada et comprendront les déplacements, le travail effectué après les heures normales et des tâches en fin de semaine.

**Responsabilités spécifiques**
- Agir à titre de représentant de service pour des clients particuliers
- Participer à l’horaire de travail sur appel
- Effectuer l’entretien préventif
- Assumer la responsabilité de la satisfaction des clients
- Entretenir et gérer l’équipement et les pièces afin de traiter les demandes de service en temps opportun
- Maintenir à jour l’inventaire
- Effectuer avec diligence et professionnalisme les installations, les réparations, les changements nécessaires et les tâches assignées sur l’équipement sur place aux sites des clients, au besoin; cela implique d’effectuer ce travail après les heures normales, au besoin, selon un horaire sur appel en rotation
- S’assurer que toutes les aires de travail sont propres, organisées et sécuritaires et agir de manière légale, sécuritaire et courtoise au moment des déplacements vers et depuis les sites des clients
- Répondre à l’ensemble des exigences administratives et de production de rapports, y compris toute la formation obligatoire
- Transporter occasionnellement des colis aux dépôts de messagerie ou directement à l’aéroport en cas d’urgence ou après les heures de ramassage par le service de messagerie
- Participer à l’organisation d’événements de présentation commerciale, au besoin
- Aider l’équipe des ventes à titre de représentant de service pour les négociations et les bannières au niveau du siège social et de la chaîne, en offrant un soutien à la vérification périodique du rendement de l’équipement
- Favoriser une culture d’excellence et une relation de service axée sur le client
- Agir conformément aux principes directeurs **ILEAD **(notre définition commune et notre engagement commun envers le leadership : inspirer, tirer parti, exécuter, avancer, développer) et **« Je m’engage » **(nos principes directeurs, à savoir l’intégrité, les clients d’abord, la responsabilité, le respect et l’excellence) de McKesson Canada.

**Exigences du poste**
- Être titulaire d’un diplôme d’études collégiales en électronique, en robotique ou en électromécanique
- Avoir au moins 5 ans d’expérience à titre de technicien en entretien sur place
- Faire preuve de leadership et maintenir des normes supérieures de satisfaction de la clientèle
- Avoir une expérience des systèmes pneumatiques et robotiques, du dépannage

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