Director, Building Services

7 days ago

London, Canada City of London Full time

Job Close Date: Apr 11, 2024**How to Apply**:
**CLICK HERE TO APPLY**

**Summary of Duties**:
As a Senior Leader with the Corporation, the Director, Building Services fosters an enterprise-wide approach to ensure consistency and collective delivery in support of the strategic priorities of the Division, Service Area and Council’s strategic plan.

**Work Performed**:

- Develop and implement strategic initiatives for the Building Services Division to meet Council’s strategic plan and effectively deliver the business responsibilities of the unit.
- Direct the planning, management, and administration for the Building Services Division; develop and maintain comprehensive policies, programs, procedures, and protocols.
- Provide advice to Deputy City Manager, Planning and Economic Development on strategic priorities with responsibility to operationalize those goals and strategies.
- Provide professional opinion, and information to the Senior Leadership Team, Committees and Council on policies, programs, and services as required.
- Monitor key Building Services’ metrics against targets and make data informed decisions to ensure performance of the Building Services Division.
- Accountable for enhancing the customer experience on building permit applicants to facilitate new housing and development in London.

**.**:

- Identify and develop internal controls in the form of policies, procedures, practices in relation to the general and specific risks of the Corporation; ensure internal controls are implemented and adhered to within the Division.
- Oversee a team of experienced managers in the management of the Building Services Division; delegate authority and accountability for the delivery of services and programs including, but not limited to: Plans Examination and Permit Issuance; Building Inspections; Plumbing Inspections; Property Standards directly related to Building Code matters; Zoning and Public Property Compliance.
- Lead and encourage Building Services employee participation and commitment to organizational objectives. Actively mentor, provide development opportunities and build team performance with direct reports; ensure managers within the Division are providing the same among their direct reports.
- Direct the Building Services Division team, including hiring, coaching, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required.
- Build and encourage employee commitment to a high level of performance in all areas of customer service and delivery.
- Create and maintain a culture of enterprise-wide collaboration. Seek opportunities to work across Divisions and Service Areas in support of the strategic initiatives.
- Demonstrate commitment to supporting diversity, equity, inclusion, and Human Rights through interactions with community partners, employees and individuals and ensure that policies, programs, and protocols reflect this commitment.

**.**:

- Champion commitment to Health & Safety legislation and programs; demonstrate commitment to the Corporation’s culture of safety.
- Prepare or delegate the preparation of written reports and correspondence as required to advise Council and Committee; seek direction from Council and Committee on related issues as required.
- Implement proactive progressive change in redesign and implementation of business processes; support organizational change-management projects, communications, and transition plans.
- Provide direction, guidance, processes, and tools needed to increase efficiencies and improve the effectiveness of services provided by the Division.
- Build capacity across the Division for evidence-informed decisions supported through strong data analytics and partner engagement.
- Adhere to the Procurement of Goods and Services Policy; includes the responsibility of delegation of procurement initiation approval and delegation of approval authority for professional consulting services as per policy amounts.
- Establish, administer, forecast, and monitor the annual operating budget for the Building Services Division.
- Ensure that the expenditures are controlled and maintained within approved budget; manage and promote stewardship of financial and organizational resources.

**.**:

- Represent Building Services on the various boards and committees of external organizations and government partners to promote the City of London as a leader, share best practices, build relationships, and recommend solutions.
- Liaise with respective unions on issues that affect bargaining unit employees. Promote and foster constructive working relationships with employees and bargaining units and monitor collective agreement compliance.
- Administer provisions of various collective agreements to promote resolution of grievances and provide representation at mediation and arbitration proceedings.
- Responsible for establishing operational policies for the enforcement of the Building Code Act

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