Regional Service Dispatcher

3 weeks ago

Oshawa, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today.**

Job Summary:
This position provides a high level of customer service support to meet internal and external customer requirements. Schedules, dispatches and coordinates technical field staff and works collaboratively with team members to ensure the administration of multiple back office processes are executed accordingly to ensure the service delivery cycle flows accordingly and client KPI’s are met. The Dispatcher Coordinator fully supports the Service Operation Team and provides the field technicians with the necessary tools and information required to deliver on the expectations of our clients.

Key Responsibilities:

- Coordinate the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
- Maintain real time visibility to technician resources by leveraging and updating the schedule board
- Manage technician sign in and sign out protocols.
- Interface with customers and other departments (i.e. Customer Experience Centre and Regional Schedulers) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
- Assign and monitor workflow ensuring calls are dispatched to the appropriate tech with the right skillset in the right geography
- Resolve any obstacles immediately using established protocols or other creative resolution options through troubleshooting or relaying calls to a level 2 technician to expedite resolution
- Ensure all Ainsworth & client KPI’s are observed, met and or exceeded.
- Update 3rd party portals with work statuses as required.
- Review completed work orders daily for completeness, work summaries, labour, client signatures, tasking etc. Acquire any missing information and or close for further reconciliation.
- Work with Technicians and Regional Schedulers to ensure maintenances and quoted repairs are completed within the month they are scheduled
- Monitor all work in progress (WIP) and work with technicians and Business Unit Managers as required to ensure it does not exceed 60 days.
- Identify & Suggest opportunities for Process Improvements & efficiencies within department
- Sensitivity to confidential matters may be required
- Adhere to all company policies and procedures.
- Promote and perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Perform other duties as assigned by Management.

Qualifications:

- Post-secondary education in related area of study or equivalent.
- 2-4 Years of related experience dispatch experience preferably in the HVAC/Electrical/Building Automation industry but general service industry is acceptable. Actual hands on HVAC, Electrical or Building Automation experience is also ideal.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision
- Ability to work under time constraints and adapt to change.
- Service and customer orientated - Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
- Team Focus - Capable of building relationships at all levels within the organization and with customers. Contributes towards team goal by working co-operatively with others, also gets people’s input to decisions/plans, and promotes team spirit. Shares

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference.**

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person

  • Regional Service Dispatcher

    2 weeks ago

    Oshawa, Ontario, Canada Ainsworth Full time

    If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today.Job Summary:This position provides a high level of customer service support to meet internal and external customer requirements....

  • Regional Service Coordinator

    5 days ago

    Oshawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today.** **Job Summary**: This position provides a high level of customer service support to meet internal and external customer...

  • Regional Service Coordinator

    1 week ago

    Oshawa, Ontario, Canada Ainsworth Full time

    If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today.Job Summary:This position provides a high level of customer service support to meet internal and external customer requirements....

  • Tower Operator

    3 weeks ago

    Oshawa, Canada Mills Motors Buick GMC Full time

    The Tower Operator is responsible for maintaining a smooth flow of work to each technician and for ensuring that each item on the repair order has been thoroughly completed before returning the vehicle to customer. Scheduling work and shop loading are the main responsibilities of the Dispatcher. The Dispatching position is most important in maintaining shop...

  • Tower Operator

    3 weeks ago

    Oshawa, Canada Mills Motors Buick GMC Full time

    The Tower Operator is responsible for maintaining a smooth flow of work to each technician and for ensuring that each item on the repair order has been thoroughly completed before returning the vehicle to customer. Scheduling work and shop loading are the main responsibilities of the Dispatcher. The Dispatching position is most important in maintaining shop...

  • Dispatcher

    2 days ago

    Oshawa, Canada Dari’s Trucking Inc Full time

    '''Overview''' We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher. As a Dispatcher, you will play a crucial role in coordinating and managing the transportation of goods and ensuring efficient operations. If you have excellent communication skills, strong analytical abilities, and thrive in a fast-paced...

  • Dispatcher/customer Service

    3 weeks ago

    Oshawa, Canada Upper Canada Fuel and Burner Full time

    **Upper Canada Fuel & Burner** is a family-owned business with our head office located in Peterborough, ON and additional locations in Oshawa, Napanee & Kingston, ON. Upper Canada Fuel and Burner is committed to supplying quality home comfort, commercial products and service to our customers across our expanding geographical footprint. We are seeking an...

  • Coordinator/dispatcher

    2 days ago

    Oshawa, Canada Oak Ridge Building Solutions Inc. Full time

    _We are currently seeking a highly organized and detail-oriented individual to join our team as a Coordinator and Dispatcher at our reputable electrical company. As a Coordinator and Dispatcher, you will play a crucial role in ensuring the smooth and efficient operations of our company by effectively coordinating and dispatching our field technicians_ -...

  • Dispatcher

    2 weeks ago

    Oshawa, Ontario, Canada Petes] Full time

    We are looking for a dispatcher for a delivery service. Must have knowledge of the city of Oshawa, and knowledge of computers. Own transportation. Cash paid daily. Phone emails are not monitored.

  • Coordinator/dispatcher

    2 weeks ago

    Oshawa, Ontario, Canada Oak Ridge Building Solutions Inc. Full time

    _We are currently seeking a highly organized and detail-oriented individual to join our team as a Coordinator and Dispatcher at our reputable electrical company. As a Coordinator and Dispatcher, you will play a crucial role in ensuring the smooth and efficient operations of our company by effectively coordinating and dispatching our field technicians_...

  • Temporary Dispatcher

    4 weeks ago

    Oshawa, Canada City of Oshawa Full time

    A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the _**_City of Oshawa_**_ is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its...

  • Dispatcher

    3 weeks ago

    Oshawa, Canada IAA, Inc. Full time

    IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Dispatcher in Oshawa, ON. IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada. IAA's national service offering allows sellers...

  • Healthcare Security Dispatcher

    1 week ago

    Oshawa, Ontario, Canada Securiguard Full time

    Securiguard is seeking Security Dispatcher for healthcare facilities in Oshawa. As a Dispatcher, you will be responsible for monitoring access control systems, fire protection systems, CCTV, and elevators and the safety of the building. You will be logging information, dispatching the security and building operations staff accordingly, conducting various...

  • Dispatcher

    3 weeks ago

    Oshawa, Canada IAA, an RB Global Inc. Company Full time

    IAA Holdings, LLC (IAA), a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Dispatcher at our facility in Vars, ON IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's national...

  • Dispatcher

    3 weeks ago

    Oshawa, Canada IAA Holdings, LLC Full time

    IAA Holdings, LLC (IAA), a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Dispatcher at our facility in West Oshawa, ON IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's...

  • Receptionist/customer Service

    4 weeks ago

    Oshawa, Canada Hanks Appliance Service Full time

    Answering Phones Dispatching an asset Knowledge of Appliance parts an asset Previous experience in the Appliance industry Answering customer inquiries on the statues of their jobs Booking service appoinments. Updating Manufaturers with statues of service. Ordering parts. **Salary**: From $17.50 per hour Flexible Language Requirement: - French not...

  • Dispatcher Hhg Department

    5 days ago

    Oshawa, Canada E&V Moving Solutions LTD Full time

    Overview: We are seeking a dedicated and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and managing the transportation of goods and ensuring efficient operations. If you have excellent organizational skills and thrive in a fast-paced environment, we want to hear from you. **Duties**: - Receive...

  • Healthcare Security Dispatcher

    1 week ago

    Oshawa, Canada Securiguard Full time

    **Securiguard** is seeking Security Dispatcher for healthcare facilities in Oshawa. As a Dispatcher, you will be responsible for monitoring access control systems, fire protection systems, CCTV, and elevators and the safety of the building. You will be logging information, dispatching the security and building operations staff accordingly, conducting various...

  • Receptionist/customer Service

    1 week ago

    Oshawa, Ontario, Canada Hanks Appliance Service Full time

    Answering PhonesDispatching an assetKnowledge of Appliance parts an assetPrevious experience in the Appliance industryAnswering customer inquiries on the statues of their jobsBooking service appoinments.Updating Manufaturers with statues of service.Ordering parts.Salary: From $17.50 per hourFlexible Language Requirement: French not requiredSchedule: 8 hour...

  • Receptionist/customer Service

    2 weeks ago

    Oshawa, Ontario, Canada Hanks Appliance Service Full time

    Answering Phones. From 1pm to 9pmFast pace environment.Must be able to meet deadlines.Dispatching an assetKnowledge of Appliance parts an assetPrevious experience in the Appliance industryAnswering customer inquiries on the statues of their jobsBooking service appointments.Updating Manufacturers with statues of service.Ordering parts.Salary: From $17.50 per...