Client Program Worker

4 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 51336

**Job Category**:Community & Social Services

**Division & Section**:Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs

**Work Location**:Birkdale Residence (1229 Ellesmere Road), Toronto Plaza (1677 Wilson Avenue, North York), Family Residence (4222 Kingston Road)

**Job Type & Duration**:Part-Time, Ongoing

**Hourly Rate and Wage Grade**:$29.95 - $32.83

**Shift Information**: On an as required basis. Shifts include days, afternoons and weekends.

**Affiliation**: L79 Unit B PT

**Number of Positions Open**: 3+

**Posting Period**: 18-DEC-2024 to 8-JAN-2025

**Join Us**

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Client Program Worker within our Shelter, Support & Housing Administration Division.

The City of Toronto directly operates emergency shelters - of which provide accommodation for families and their children experiencing homelessness. The specific shelter sites are any sites within the Family Residence (4222 Kingston Road), Birkdale Residence (1229 Ellesmere Road), Toronto Plaza (1677 Wilson Avenue) and Robertson House (291 Shrbourne Street) portfolios or any other respite locations.

During a family's shelter stay, programming for residents are offered to encourage academic growth and participation in diverse activities such as arts, culture, sports and social recreation both on site and in the community. Adult programming is also offered to enhance knowledge and skills to support families to secure and maintain housing in the community. Workshops are delivered regularly on topics such as food security, health promotion, employment, financial literacy, and housing search.

**Major Responsibilities**:
- Monitors, engages, and directly interact with shelter residents during, events and group sessions for high impact learning experiences such as outdoor and indoor recreational activities- Monitors activities for safety by ensuring health and wellbeing of all participants while in program; including checking to ensure equipment used are in good condition and safely functioning- Assists with constructing new workshops and materials, whilst also reviewing existing resources, promoting program participation and implementing evaluations (i.e. customer service surveys/feedback)- Employ strong communication skills in order to lead large groups, give clear instructions that motivate adult participants and maintain safety and order- Assists in documenting attendance of residents, completing forms, reports, and other necessary documentation and administrative tasks- Assists in the design and setup of creative materials for indoor and outdoor activities for residents- Works to plan, organize and deliver program to residents of all ages and abilties- Provides input in activities planned and assists with promoting program participation and evaluation- Interacts with residents, staff and the public to provide program information and assist with housing goals- Assists residents in routine daily living activities (i.e. meal preparation, personal hygiene etc.) when required- Modifies activities to address the specific needs of residents to support inclusive participation- Implements, facilitates and engages shelter residents in age appropriate activities to foster literacy, resiliency, life, and social skills- Performs emergency or unplanned care of children as required- Follows the principles of healthy child and youth development in the delivery of programs- Assist with developmentally appropriate programs for infants/toddlers/pre-school children.- Assists with safety and wellbeing of residents by adhering to relevant legislation- Liaises with residents, staff, and community agencies in gathering, accepting and providing information to support activities within programs- Resolve conflicts and emergency incidents in accordance with established policies and procedures- Loads and unloads dishwasher and laundry machine after programming activities (e.g. cooking club)- Follows direction from Supervisor and established policies, procedures and training when responding to emergencies.- Distributes snacks and refreshments for client programming (e.g. packaged snacks, whole fruits).- Modifies age-appropriate strategies for child and youth development, and adult learning (0 to 99 years old)- Attends staff meetings as required- Performs other duties as required based on operational needs

**Key Qualifications**:
- Experience delivering (or providing) direct support to children, youth and/or adults.- Experience facilitating workshops, programs and activities in a recreational, educational or residential setting.

**You must also have**:
- Ability to work as a team player and follow instructions- Ability to communicate effecti

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