Client Support Worker

4 days ago

Toronto, Canada Parkdale Queen West Community Health Centre Full time

**EXTERNAL JOB POSTING**
**Relief Position**

**Client Support Workers - Relief**
**Bargaining Unit - UFCW Local 175**

**Ongoing Relief Pool**

**Parkdale Queen West Community Health Centre** (Parkdale Queen West CHC) is a dynamic, community
- based health care organization serving mid-west downtown Toronto. Offering a broad range of services,

including primary health care, dental care, harm reduction, health promotion, counselling, and community

development programming, we are also committed to serving people who face barriers to health care, and

we strive to reduce these barriers. PQWCHC is a multi-sited organization.

**General Responsibilities**:
The Client Support Worker works within the Homeless and Harm Reduction team, primarily on the first floor

and the perimeter of the Health Centre, and reports to the Supervisor, Urban Health, Harm Reduction

Services. Responsible for maintaining an atmosphere of respect and safety, the Client Support Worker

engages primarily with the most vulnerable individuals who access our services, including those who

do this effectively, our Client Support Workers have knowledge and appreciation of the impacts of

colonization, violence, and trauma on individuals and communities. While this is not a case management

position, the Client Support Worker assists clients in navigating the centre and its programs and services

and on occasion provides support in accessing outside resources. Behavioural de-escalation is an almost

daily feature of the role both inside the building and in the immediate perimeter, and the incumbent will have

strong skills in crisis intervention, in developing rapport with clients, and in providing support while

maintaining strong boundaries. The position provides backup to the Intake Worker and performs some

scheduling/administrative duties.

university or some post-secondary education combined with significant experience in health promotion

and/or community development. Your 3-5 years of experience in a community setting should include

demonstrated knowledge of community resources, harm reduction, and supportive counselling. Proficiency

in a language other than English, as well as personal/lived experience of drug use, homelessness and/or

street involvement are assets.

**Please include in the cover letter your weekly availability to accept shifts.**

**Compensation**: $27.78/hr to $32.71/hr + 4% in lieu of vacation

If you are interested in joining in a creative and dedicated team to make things better, we want to hear from
you. Please send your resume and cover letter **in a single document** (MS Word or PDF format only) to

**check as a condition of employment, however strong consideration is made to the type of offense.**
**Employment is conditional upon having had a full series of COVID-19 vaccinations (2 doses, plus**
**booster within 6-12 months) 14 days before starting employment.
- PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of _
- the communities it serves and we encourage applicants who reflect Toronto’s indigenous, LGBTQ2, racial, and _
- disabilities. Accommodations are available on request. Parkdale Queen West CHC is in full compliance of the _
- Ontario Human Rights Code and does not discriminate on the ground of records of offenses._

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