Usher, Performing Arts

2 weeks ago

Toronto, Canada The Royal Conservatory Full time

**Job Description**:
**What is the Opportunity?**:
Operating within the Performing Arts Division, this position works closely with operations, box office, and security to ensure patron satisfaction, comfort and safety. Reporting to the Front of House Manager, this position will exhibit passion for the arts, a friendly personality and will uphold the standards of the department and mandate of the company.

**Main Duties & Responsibilities**:

- Recognize all opportunities where you can provide exemplary patron service to all customers and clients using the services of the TELUS Centre.
- Actively participate in the culture of the building by developing a keen interest in its many components.
- Coordinate Front of House functions such as temperature scanning, patron seating, program distribution, lobby displays, and upkeep.
- Direct and manage patron-traffic to maintain safe and effective flow in all public areas.
- Remain current and up-to-date with all Health and Safety Procedures, Emergency Preparedness, Fire Safety and issues of Accessibility.
- Maintain a current knowledge of events and services available in and around the Centre to be able to expertly respond to patron and client inquiries.
- Communicate and enforce house policies with respect to masking, distancing, late calls, cameras/recording devices, etc.
- Monitor quality of stage sound, auditorium temperature, the physical space (seats, floors, railings) and report deficiencies to your supervisors.
- Other related duties as required.

**Job Requirements**:
**What We're Looking For**:

- High school diploma or equivalent.
- Experience working in a fast-paced and busy environment. Experience in a performing arts venue is considered an asset.
- Strong problem solving and decision-making skills, coupled with the ability to remain calm under pressure.
- Excellent communication and interpersonal skills.
- Customer service orientation and the ability to deal effectively with situations requiring diplomacy, tact, friendliness, and firmness.
- Collaborative team player.
- An avid interest in the arts is considered a significant asset.

**Additional Information**:

- Prolonged periods of standing and walking.
- Availability is required primarily during evenings and Sunday afternoons, 2-3 shifts a week.

**How to Apply**:
The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.

The RCM would like to thank all applicants for their interest in this position; however, only those selected for next steps will be contacted.

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