Casual Clerk, Preferred Accommodation

4 weeks ago

Vancouver, Canada PHSA Full time

**Casual Clerk, Preferred Accommodation (Casual)**

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Clerk, Preferred Accommodation, provides support to the Preferred Accommodation program by coordinating all the accounting processes such as preparing invoices and collecting payment from patients and medical service plan providers; tracks and follows up on delinquent accounts; maintains and updates collection files, provides program information and facilitates sign-up of patients, and responds to inquiries regarding accounts.

**What you’ll do**
- Invoices extended health insurance providers and patients for private or semi-private rooms as part of the Preferred Accommodation program at BC Women’s Hospital by preparing and issuing invoices according to established procedures.
- Process payments from insurance companies by reviewing for accuracy, recording invoice numbers, copying all received cheques. and sending cheques and credit card payments to Finance and/or the Cashier to be processed and deposited.
- Processes invoices and related payments by performing tasks such as entering invoices and payments in batches, verifying batch totals with source documents, comparing payments received to the invoices recorded, identifying discrepancies, and following up with patients or billing agencies and sends refund request to Finance.
- Provides outstanding balance report on designated account to Manager monthly. Reviews patient accounts aging reports to identify accounts which are outstanding. Identifies discrepancies and makes adjustments by matching information such as payments received, refunds and invoices issued to trace reasons for differences and preparing adjustment information such as vouchers and credit balance refunds to rectify the differences.
- Confirms patient appointments and/or admissions for out-of-town families requesting accommodation to the program.
- Prepares and maintains collections listing and supporting documentation to follow up on delinquent accounts by performing tasks such as making phone calls and sending written reminders.
- Identifies accounts for collection action and submits to Manager for approval of transfers of delinquent accounts to collection agencies and alternate payment arrangements or write-offs. Works with insurance companies and/or patients to resolve disputes regarding charges, monies owing or any other related billing enquiries. Provides reports for any outstanding monies to the Manager for resolution.
- Receives payments for patient bills and prepares bank deposits and sends the back-up documentation to Finance. Credit card payments are taken to the Cashier processing and entry.
- Responds to all calls on the Preferred Accommodation information line regarding costs, services provided, and any other related questions, and all inquiries from insurance companies. Sends request forms and information letters about the Preferred Accommodation Program to all pre-registered patients.
- Performs other related duties as assigned.

**What you bring**

**Qualifications**:

- Grade 12, successful completion of a recognized accounting course and two (2) years’ recent related experience, or an equivalent combination of education, training and experience.

Skills & Knowledge
- Ability to type at 45 w.p.m.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to operate related equipment.
- Ability to organize work.
- Physical ability to carry out the duties of the position.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension

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