Clerk, Preferred Accommodation

3 weeks ago

Vancouver, Canada PHSA Full time

**Clerk, Preferred Accommodation**

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Provides support to the Preferred Accommodation program by coordinating all of the accounting processes such as preparing invoices and collecting payment from patients and medical service plan providers; tracks and follows up on delinquent accounts; maintains and updates collection files, explains and sign-ups patients in the program, and responds to inquiries regarding accounts; and trains, supports, and provides supplies to the telephone and TV service representatives that come to the hospitals.

**What you’ll do**
- Invoices extended health insurance providers and patients for private or semi-private rooms as part of the Preferred Accommodation program at both Children’s and Women’s Hospitals by preparing and issuing invoices according to established procedures.
- Processes payments from insurance companies by receiving payments, reviewing for accuracy, recording invoice numbers, copying all received cheques, and sending cheques and credit card payments to Finance and/or the Cashier to be deposited.
- Processes invoices and related payments by performing tasks such as entering invoices and payments in batches, verifying batch totals with source documents, comparing payments received to the invoices recorded, identifying discrepancies, and following up with patients or billing agencies.
- Explains and signs up patients in the Preferred Accommodation programs at Children’s and Women’s Hospitals by checking census reports for new admissions, going to inpatient units on a daily basis, providing information, having patients complete the form, and obtaining required signature.
- Provides outstanding balance report on designated account to Manager on a monthly basis. Reviews patient accounts age reports to identify accounts which are outstanding. Identifies discrepancies and makes adjustments by matching information such as payments received, refunds and invoices issued to trace reasons for differences and preparing adjustment information such as vouchers and credit balance refunds to rectify the differences.
- Prepares and maintains collections listing and supporting documentation to follow up on delinquent accounts by performing tasks such as making phone calls and sending written reminders.
- Identifies accounts for collection action and submits to Manager for approval of transfers of delinquent accounts to collection agencies and alternate payment arrangements or write-offs. Works with insurance companies and/or patients to resolve disputes regarding charges, monies owing or any other related billing enquiries. Provides reports for any outstanding monies to the Manager for resolution.
- Ensures the telephone and TV service representatives have all necessary supplies including parking passes, coupons, and vouchers to distribute to patients as part of the Preferred Accommodation package. Processes expense statements for Manager Approval.
- Responds to all calls on the Preferred Accommodation information line from parents and/or patients regarding costs, services provided, and any other related questions; and all inquires from insurance companies.
- Provides orientation to new staff members.
- Performs other related duties as assigned.

**What you bring**

**Qualifications**:

- Grade 12, successful completion of a recognized accounting course and two (2) years’ recent related experience, or an equivalent combination of education, training and experience.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Ability to type at 45 w.p.m.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Ability to operate related equipment.
- Ability to organize work.
- Physical ability to carry out the duties of the position.

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional

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