Clinical Manager

14 hours ago

Toronto, Canada Friends of Ruby Full time

**Friends of Ruby**

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth through a unique combination of integrated and tailored services in mental health, social support, and housing. We are committed to creating welcoming and safer spaces uniquely designed to help build community, emotional well-being, and confidence.

We distinguish ourselves by delivering an integrated transitional housing model to support youth towards independent living, impactful counselling modalities and therapeutical groups, social activities and practical supports that address multiple aspects of a youth’s life (e.g., health, education, employment).

Our services and programs are informed by 2SLGBTQIA+ youth, grounded in evidence and research, and led and facilitated by 2SLGBTQIA+ individuals. Our staff reflects the diversity of the youth we serve and are skilled in supporting youth towards independence and well-being. We want to help create a Canada where all 2SLGBTQIA+ youth are validated, included, and empowered to lead healthier lives.

**Position Summary**

We are looking for a Clinical Program Manager to support the Organization's efforts towards providing progressive support to 2SLGBTQIA+ youth in our Queen Street East, Toronto location.

Under the direction of the Director of Strategic Initiatives and Programs, the 2SLGBTQIA+ Clinical Program Manager is responsible for overseeing the development, delivery, and evaluation of clinical services. Additional responsibilities include: ensuring high quality program delivery in our, therapeutic groups and one on one counselling, our drop-in services; program planning, development and evaluation, and the supervision of Clinical staff, along with performance improvement and quality management.

This role will provide day-to-day supervision, mentorship, and performance enhancement to Clinical Counsellors and our Drop-In staff. Ensuring effective teamwork, high standards of work quality and organizational performance, customer service excellence, and continuous learning. The Clinical Program Manager will encourage innovation, evaluating performance and leading staff development through motivation and training, creating a safe and supportive environment for all participants and staff.

**Who you are**:
You’re a team player with critical thinking and problem-solving skills, who manages change effectively in a dynamic environment. You have extensive experience as both a clinician and as a clinical supervisor/manager. Developing, implementing and evaluating programming. You are comfortable with new technologies and have experience with an interdisciplinary approach.

You appreciate an opportunity to collaborate and harness the knowledge of 2SLGBTQIA+ youth with lived experience of hardship, marginalization, homelessness, mental health challenges and addiction, with rich experiences and knowledge to offer. You have a deep commitment to a youth centered approach, a passion for working with others to support youth to achieve their authentic self and have experience in youth engagement.

You understand substance use, mental health, and harm reduction gained through direct experience working with marginalized individuals, providing support through an anti-oppressive, anti-racist, strengths-based, client-centred and trauma informed lens. Preferably to 2SLGBTQIA+ youth.

**_ The responsibilities of this position include, but are not limited to:_**
- Provide clinical and administrative oversight and guidance to a team of Clinicians
- Hiring, supervision and performance management of staff assigned, ensuring continuous learning and professional development
- Assisting team with workload management by reviewing waitlist and responding to phone inquiries of participants and families; assigning and transferring cases between staff and programs
- Oversee team schedules and time off to ensure programs and services are staffed adequately
- Supervising placement students as assigned
- Work with staff to ensure individual and team targets have been met in accordance with funding requirements
- Seek opportunities to be involved in and contribute with partner agencies and the community sector, establishing and maintaining productive working relationships with other community-based organizations
- Ensure initiatives and programs are design in partnership with other organizations, building upon the intersectionality of Friends of Ruby's work supporting the needs of the 2SLGBTQIA+ community
- Support the Director in the strategic planning of the department
- Oversee the delivery of activities and provide monthly reports with outcomes and recommendations
- Support the development, adaptation and implementation of innovative programming that is grounded in evidence-based clinical practices
- Develop effective strategies to engage participants, and community partners
- Contribute to the use of quality, health, participant satisfaction, and outcome measures for all relevant clinical

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