Client Services Representative
2 months ago
**Reports to**: Senior Director, Apprenticeship Program
**Term**: Fixed Term to March 31, 2024
**Salary**:$65,000
**Closing Date**: Open until filled
**Summary**
**Scope**
The CSR will meet targets related to apprentice recruitment, online engagements and webinars and help ensure that those targets are completed on time, on budget, and using culturally appropriate and gender-based lenses that respect First Nation, Métis, Inuit Women and Girls and Indigenous members of the 2SLGBTQQIA communities.
**Responsibilities**
- Diligently build and manage client information to ensure that clients’ interests are properly advocated for under the project.
- Perform other related duties as required.
**Education and Experience**
- Post-secondary education in area relevant to customer relations;
- Culturally-appropriate communications skills and ability to work with many personality types;
- Minimum of 5 years’ experience working in customer/client service with preference for experience working with NGOs, Indigenous governments or organizations, or equity-deserving groups;
- Experience building and expanding third-party stakeholder networks and partnerships, especially with Indigenous peoples; and
- Excellent organizational and time-management skills, especially using Microsoft Office suite. Experience using AirTable software is an asset.
**Knowledge, Skills & Abilities**:
**Knowledge and Skills**
The employee must demonstrate the following skills:
- Strong knowledge and understanding of Indigenous Peoples in Canada and internationally, their cultures, histories and traditions;
- Familiar with construction and manufacturing trades, especially apprenticeship processes;
- Knowledge of key issues impacting Indigenous women and girls in Canada and internationally; and
- Some understanding of social policy (including violence prevention, employment and gender equality).
- Strong writing and verbal communication skills in English (fluency in French is a strong asset);
- Strong networking, relationship-building and public speaking skills;
- Excellent interpersonal skills;
- Ability to minimize and resolve disputes diplomatically and expediently;
- Ability to prioritize, multi-task and organize work effectively and under pressure;
- Ability to facilitate meetings.
**Personal Attributes**
The employee must maintain strict confidentiality in performing their duties. The employee must also demonstrate the following personal attributes:
- Time management and punctuality;
- Respect for and understanding of Indigenous women’s issues in Canada;
- Dependable and understanding of the importance of meeting deadlines;
- Honest, sincere, considerate and truthful;
- Understanding of the importance of quality work;
- Approachable, articulate and determined;
- Resilient, proactive and positive; and,
- Coachable and adaptable.
**WORKING CONDITIONS**
NWAC strives to be an employer that properly resources and supports all employees. To that end NWAC, endeavors to provide a clean, safe and secure workplace with various support mechanisms and operational flexibility. The following list describes assumptions about working conditions:
- Possible travel throughout Canada;
- Lifting, carrying and managing of equipment and supplies may be required;
- Management may be expected to work odd or long hours on occasion; and,
- Employees are expected to multi-task with possible interruptions from colleagues and management.
**_ Preference will be given to First Nations, Metis, Inuit and women and gender diverse of Indigenous ancestry, please self-identify._**
**_ Interviews may be held in person or by video conference._**
**_ We thank all applicants for their interest in this opportunity. Only those selected for an interview will be contacted._**
**_ Accommodations will be provided at all stages of the hiring process. We ask applicants to make their needs known in advance._**
**Company**
- NWAC
**Location**
- National Capital Region
**Term**
- Contract
**Posted**
- Feb 07, 2023
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