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Test Center Manager
2 months ago
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
**Responsibilities**:
Expand your career at Pearson VUE in our **entry-level Test Center Manage**r position for our **Montreal, QC **location.
You will utilize your communication and customer skills with external customers while also working to select new Test Administrators and provide job coaching, and fair performance appraisals to current employees.
**Schedule Requirements**:
This is strictly a part-time position and will remain as such
Ability to work **15 to 19 **hours per week with an expectation to work more hours as needed.
**Employees must be available to work various shifts between the hours of 7 am to 10 pm various shifts as scheduled, any day Monday through Friday.**
**Ability to work approximately 2-3 Saturdays per month from 7 am to 10 pm.**
**Available to address operational problems when not at the test center.**
**60% of daily tasks are Test Administrator responsibilities**:
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees verify identification and explain the exam process
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Arrive on time for all scheduled shifts.
Other duties as assigned.
**40% of daily tasks are Test Center Manager responsibilities**:
The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains develop, and coaches staff.
First contact for facility issues
Ability to multitask.
**Job Type**: Part-time
Part-time hours: 19 per week
**Salary**: $21.17 per hour
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Montréal, QC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- quality assurance: 1 year (preferred)
**Language**:
- French (required)
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