Camp Office Assistant

7 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:
**Wha**t we offer**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Wage**:$16.55/hour

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services.

**What do you offer?**

The Camp Office Assistant is responsible for business operations at the camp office and will report to the Camp Director. This role will assist in operations of the office as needed and will provide administrative support to staff and volunteers.

This position is available at Taggart Family Y (180 Argyle Avenue) or Camp Otonabee (1620 Sixth Line Road) Free daily bus service is available for staff working at Camp Otonabee.

**Some of the tasks of this position include**:

- Answering telephone inquiries and setting up appointments.
- Making follow-up phone calls to participants.
- Performing administrative duties for Y Camps, including filing, data entry, photocopying, etc.
- Assisting with the organization of information.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Language**
- Ability to work in English
- Bilingualism is an asset

**Experience, Skills and Abilities**
- Standard First Aid and CPR “C” or equivalent
- Experience in customer service
- Strong communication skills, written and verbal
- Demonstrated ability to work effectively in a collaborative team culture
- Good judgement and attention to detail
- Willingness to manage confrontational situations
- Must be able to learn and manage YMCA financial software, and be proficient in Microsoft Office
- Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity

**Additional Requirements**
- Applicants must already have a valid permit to work in Canada.
- Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

**Core Competencies**:

- **Commitment to Y Vision and Values**:Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the Y.
- **Confidentiality, Privacy and Integrity**:Demonstrates responsible behaviour at all times and maintains high ethical standards.
- **Communication**: Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the Association.
- **Problem Solving**:Identifies an issue, gathers and processes information, coming up with possible solutions, selecting appropriate responses, and implementing them.
- **Quality Focus**: Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide excellent service delivery.
- **Teamwork**: Participates actively in a team for organizational effectiveness. Cre

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