Product Manager, Pay

2 months ago


London, Canada LBMX Full time

LBMX is growing again...

We are seeking a** Product Manager, Pay**.

**Position Description**:
The LBMX Pay will help define and refine the processes for making payments and work to streamline the process within a supply chain network. It includes purchase to pay, automated AP and AR. It also includes solutions for central billing/payments for buying groups.

**Responsibilities**:

- Developing and communicating a clear product strategy and roadmap for both the legacy products (EFT Payments - Pay), and new product lines, including private | public Marketplaces and the LBMX Supply Cloud
- Working closely with the Chief Product Officer, the Development Team, designated Business Owner, and other internal staff and customers to help guide the direction of Documents and Pay
- Clearly outlining Scopes of Work, identifying problems, opportunities, and solutions; assisting with questions that arise during the Functional Specification Document (FSD) process
- Planning and implementing product launches; creating process models, specifications, diagrams, and charts to provide direction to developers and the project team
- Directly influencing product direction based on constructive feedback received from all sources
- Collaborating with internal departments with regard to training materials, and making sure the implementation team has all relevant information for launching and supporting products
- Managing and tracking the status of customer requirements throughout the project lifecycle; enforcing and redefining as necessary
- Communicating changes, enhancements, and modifications of business requirements—verbally or through written documentation—to project managers, sponsors, and other stakeholders
- Coaching, training, and briefing internal staff and performing product demonstrations

**Requirements**:

- Post-secondary College or University Education; product management certificates or courses are a plus
- Three or more years’ experience in a customer service environment, e.g., support, account management, project management, or sales
- Ability to explain products, features, and functionality with technical accuracy and simplicity
- Superior interpersonal and written communication skills
- Strong organizational ability, and comfortable acting as an effective member of a high-performance team
- Comfortable calling and speaking with clients; using their feedback and market data to identify areas for improvements.

**The Perks of Working with us**
- Competitive salary and benefits including a health spending account and employee assistance program
- 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
- Company matched GRSP contributions
- Education subsidies for job related courses
- Maternity/Parental and Compassionate Care Leave Top Up Program
- $500 Staples Allowance for new hires
- Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)
- Named one of London’s Best Places to Work (2022)


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