Clinical Recruiting Coordinator

2 weeks ago

Toronto, Canada Think Research Full time

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**The Company**

BioPharma Services Inc. is a subsidiary of Think Research.

BioPharma Services was founded by two surgeons dedicated to advancing medical science to improve the life and spirit of their patients. With this same dedication and vision in mind, these physicians brought life to BioPharma.

Through each success, and even some failures, the perpetual drive to make BioPharma great has been determined by the will and dedication of our people. The will to empower their colleagues, friends and teammates to excel in all facets of clinical research and inspire performance to achieve greatness.

It is with this same culture and brand of excellence that we welcome our clients. To experience the team community that has propelled us into a global leader in medical research, to be a client-focused partner, where people and patients matter.

Again, we invite you to come and meet our people. Our people who have learned that success is better achieved and celebrated as a team than as an individual.

**Why Us?**
- It's not every day that you have the chance to change the way your friends and family are cared for - Make an impact
- Everything we do - and we do it with passion - is to improve the quality of life for patients who benefit from the clinical trials that we perform for global pharmaceutical companies.
- We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities
- Collaborative, creative, dynamic and flexible work environment, with a start-up spirit

**The Role**

Perform all delegated/assigned recruiting tasks in compliance with study protocol, SOPs, GCP and regulatory requirements

**You Will Have The Opportunity To**:

- Maintain up-to-date knowledge of study information and study planning strategies
- Assist Manager/Director to maintain up-to-date knowledge of competition and industry trends
- Collaborate with Manager/ Director in the development of recruitment strategies for various segments of the population and ensure that an adequate number of suitable volunteers are recruited for all studies
- Conduct regular communication of goals, priorities and studies with Clinical Contact Centre Representatives to keep staff informed of daily objectives and study enrolment status
- Changes from scheduled timelines or recruitment challenges are communicated in a timely manner to mitigate risks associated with study enrolment
- Manage the tasks of the Clinical Contact Centre Representatives including acknowledgment of Study Briefings, updating the clinical database, responding to inbound calls and booking appointments
- Organize, oversee and conduct clinical staff training
- Assist Manager/Director to do performance reviews and coaching
- Write, Revise, and approve SOPs and internal procedures
- Participates in protocol review and development
- Enter and/or update potential volunteer information in the Recruitment Database Preparation of Study Master List
- Generate recruitment highlights (protocol summary)
- Ensures that the volunteer’s study participation history; washout and lockout dates as per Clinical RSVP (cRSVP) are verified and cleared prior to study admission.
- Offer study participation and provide tentative study information to potential study volunteers
- Administer telephone questionnaires to potential study volunteers
- Look, reschedule and/or cancel medical screening appointment(s) for potential study volunteer(s)
- Populates the study-specific details into Clinical Wave (including all pertinent details including but not limited to the study drug/ study demographics/ stipends/ referral fees/ screening allocations/ study-specific inclusion & exclusions etc...)
- Build and maintain solid relationship with study volunteers by providing _excellent _customer_ service_
- Resolve any volunteer related issues in a professional and timely manner
- Provide metrics on advertisement, performance and recruitment activities
- Provide statistical reports to management e.g., month end report, study recruiting stats
- Perform any other duties as required permissible by training and experience

**What You Will Bring**:

- Undergraduate degree in sciences or equivalent
- 2 - 4 years’ experience in a customer service environment and/or call center
- At least 2-3 years’ work experience in a CRO an asset
- Strong organizational, time management and planning skills to work independently with efficiency and accuracy
- Strong team player with ability to multi-task in a fast-paced environment Excellent interpersonal and customer service skills
- Experience in dealing with and handling confidential information
- Decisive, good problem-solving skills, able to escalate response to situations when relevant
- Demonstrated proficiency in English, with excellent oral and written communications skills
- Proficient in Microsoft Word and Microsoft Excel
- Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed t

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