Shift Leader

7 months ago

Vancouver, Canada Good Co. Main Full time

We're excited to welcome you to the Main Street team

Do you have a knack for the details that make a hospitality experience great? If you're a natural host, with an emphasis on the details, and a desire to contribute to a great culture where advancement opportunities actually exist () - look no further.

If you've got **three years of service experience (one of which at MOD / Shift Lead level), and you're comfortable behind the bar**, we'd love to hear from you.

**POSITION OVERVIEW**

As a Server/Shift Leader, you are the face of our business, and ensure that the guest experience consistently meets (or exceeds) expectations. Responsible for food and beverage service, maintaining a clean and inviting environment, and aiming for every new customer becoming a regular. As role models for their colleagues and ambassadors for our brand, Shift Leaders are guided by and live our values: Be Real, Have Fun, Own It, and Grow With Us.

The Shift Leader role is suited to applicants with previous service and supervising experience (serving & bartending). This is a casual position with a variable shift schedule, primarily closing (up to 3am), and is offered as a part
- or full-time role. Shift Leaders will be offered training that supports growth into a management role, with skills that transfer to many other industries

Compensation includes hourly wage and SL guarantee, plus gratuities.

**SUPERVISORY RESPONSIBILITY**

The Shift Leader acts as the manager on duty during their assigned shifts, supporting team members to provide a great guest experience, providing a shift summary for location management, and may undertake coaching conversations appropriate to the scope of their role.

**ESSENTIAL FUNCTIONS**
- Maintains good communication with Servers, Bartenders and the kitchen team, ensuring the customer experience exceeds expectations
- Advises guests of special items, accurately takes drink and food orders, delivers when ready
- Acts in quality control capacity for every item served, assesses customer satisfaction at critical service points (at service, immediately after, following meal)
- Seeks out opportunities to personalize the guest experience, within acceptable professional parameters
- Resolves any issues in line with location processes
- Deputizes for the General Manager, acting in a “manager on duty” capacity

**REQUIRED SKILLS & EXPERIENCE**
- Focused on customer experience
- At least three years’ prior service experience, two years' bartending experience, and one year at a supervisor / floor lead level
- Highly collaborative
- Adaptable, able to prioritize and make decisions with agility
- Critical thinking skills with an emphasis on cost
- and time-effective solutions
- Adaptable, able to prioritize and make decisions with agility
- Critical thinking skills with an emphasis on cost
- and time-effective solutions

**PREFERRED SKILLS & EXPERIENCE**
- Prior experience in a busy bar/restaurant service role
- Knowledge of products (food and beverage) relevant to our brand
- Previous supervisory experience is an asset (not industry specific)
- All team members can expect a supportive, enjoyable work environment with professional growth opportunities. Full-time employees qualify for extended health and dental benefits, and all employees enjoy a generous discount applicable to all This is Blueprint locations._

**Job Types**: Full-time, Permanent, Casual

**Salary**: $16.75 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

**Experience**:

- serving: 3 years (required)
- supervisor: 1 year (required)

Licence/Certification:

- Serving It Right (required)

Work Location: In person

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