Field Service Manager

2 months ago

Vancouver, Canada Quench Full time

**About Quench**

**About Culligan**

**Values**:
**Culligan as One**

**Customers come first**

**Commitment to Innovation**

**Courage to do what's right**

**Consistently deliver exceptional results**

**About the Role**

Reporting to the Director of Field Service & Supply Chain, the Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional service is deployed to all our customers in their region.

**Key Responsibilities**:

- Effective execution of all proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.
- Provide continued technical training for all Field Service Technicians under their purview.
- Maintain and manage inventory at the branch level, including accurate data entry into perpetual inventory system.
- Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system.
- Analyze service data to identify trends and areas of improvement
- Ensure all field service operations are conducted in accordance with health and safety policies & regulations.
- Manage staffing levels and needs for their given region, including but not limited to, employee relations, hiring, & onboarding
- Collaborate with peers and other managers, as part of the leadership team, to ensure the success of all cross-functional initiatives
- Accountable for the achievement of KPIs and productivity goals set for their team
- Support the Director of FS & SC on various FS & SC initiatives

**What you need to be successful**:

- Bachelor’s degree in business management, or equivalent experience in operations, logistics, warehouse management.
- 2-4 years of progressive experience overseeing a field operations team required
- Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction.
- Strong leadership and team management skills required
- Valid driver’s license in good standing
- Forklift Certified preferred
- Experience with Microsoft Office Suite with intermediate to advance knowledge in excel

**Additional Information**:

- Applicants must be legally authorized to work permanently in the country of posting

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program - an innovative initiative designed to recognize and reward your contributions to our growing team.

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