Team Lead

12 hours ago

Calgary, Canada SAIT Full time

Studying abroad is an incredible — and sometimes daunting — experience. SAIT’s
**International Centre **is focused on attracting international students to study at SAIT, assisting with their transition to the institute and life in Canada and supporting them while they study here. If you have a passion for guiding students to new opportunities, and have experience supporting and mentoring international, we want to meet you.

**The Opportunity**

Reporting to the Associate Registrar, International, the
**Team Lead, Administrative Operations**, is primarily responsible for assisting and supporting the International Centre (IC) team drive and bringing focus to operational excellence, ensuring the IC's (and by extension SAIT's) systems, processes and functions are on par or exceed SAIT's competitors.

This critical position provides confidential executive administrative and organizational support to the Director of the IC and Associate Registrar, International. Additionally, this position will supervise a team of administrative specialists and other professional staff (marketing, reporting and international pathways) within the IC's Administrative Operations unit.

The Team Lead, Administrative Operations, also acts as an executive assistant to the IC Director and Associate Registrar, International. The incumbent coordinates general office support with various administrative activities and related tasks, including external partnership assistance-related tasks.

The incumbent must have excellent organizational skills, outstanding verbal and written abilities, exceptional interpersonal skills, and cross-cultural awareness. This position requires the ability to function in a team environment while having a high degree of self-direction.
- The individual in this position must work independently and be a self-starter with a collegial and collaborative attitude.

**The Role**:

- ** Administrative Operations & Leadership**:

- Supervise, oversee and coordinate the day-to-day operations of the Administrative Operations unit
- Manages the Administrative Operations on-campus schedule rotation
- Lead, coach, and motivate the Administrative Operations Team to achieve personal and departmental goals
- Provide guidance and assessments of workflow/processes within the department and identify opportunities to improve efficiencies
- Lead the planning and implementation of the IC training plan
- Manage the planning and implementation of the IC Service Model
- Mentor, train and support staff in achieving team and personal performance objectives aligned with departmental and divisional priorities supporting the Strategic Plans as well as the SAIT Educational Plan
- Analyze the results of the departmental key performance indicators, recommend strategies for improvement and manage individual and team performances to meet desired objectives
- Identify requirements for changes in staffing needs, adjust existing staff allocations and suggest additional resources as appropriate
- Ensure efficient use of resources and attainment of department targets
- Assigns work in accordance with team responsibilities and priorities, in conjunction with overall departmental goals
- Monitor activity and performance measures for individual Administrative Operations staff by providing feedback and mentoring, including having difficult conversations;
- Ensure best practices are utilized, including adherence to SAIT policies and procedures;
- Ensures policies/procedures are upheld, and changes are implemented effectively
- Work collaboratively with all members of the International Centre to position SAIT as a global leader in applied education
- Establish individual and team goals that will maintain and enhance performance levels
- Conduct regular one-on-one meetings with each direct report
- **
General Administrative Support**:

- Prepare documentation and correspondence, memoranda and reports and gather background materials
- Make independent decisions regarding planning, organizing and scheduling of work
- Provides support with budget management for the Business Operations unit
- Business operations support for the International Centre, including invoices and commissions, enrollment letters, coordinating meetings, correspondence, recruitment, processing and tracking of membership, managing tax receipt information, preparing menus and certificates
- Manages the International Centre Director and Associate Registrar, International calendars-prioritizing appointments and proactively resolving conflicts which may include a recommendation to meet with another team member
- Coordinates travel logistics for the International Centre Director and Associate Registrar, International calendars
- Proactively creates and maintains effective workflow and communication to accomplish the work of the International Centre and its leadership team, which includes the handling of a variety of projects and tasks simultaneously
- Provides support to the International Cen

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