Assistant-manager, Airport Accreditations and Services

2 weeks ago

Montréal, Canada Airports Council International Full time

**Position**: Assistant-Manager, Airport Accreditations and Services

**Reports to**: Manager, Accreditations

**About the role**

The AM also contributes and collaborates on ideas towards operational efficiency, products’ improvement, and new business opportunities; coordinate with ACI internal staff, ACI member airports and external clients and service providers worldwide.

Provide high quality client support, internally and externally.

**About our accreditation programs**

ACI provides accreditation programs created to support member airports worldwide in various topics of interest.
- **Primary** Responsibilities**:

- **Administration**: Update and consolidate financial data, maintains performance dashboards and KPIs,, create purchases orders and ensure timely vendor payments.
- **Legal**: Act as the single point of contact for AA&S for matters and ensure tracking of contract obligations and signatures.
- **Operations**:Process users’ registrations. coordinate and ensure service delivery both internally and through third parties, provide customer support when needed.
- **Business support**:, engage with participating airports, support the implementation of marketing activities, and contribute in the identification of business opportunities.
- **Communication and Marketing**: Coordinate announcements with the Marcom team and execute tasks coming from the implementation of the marketing plan.
- **Budget and Invoice Management**: Update the budget of each product and service in the portfolio, as well as track expenditures and transactions. Issue and manage invoices to the client(s) as needed.
- **Database and Platform Management**: Oversee the maintenance and upkeep of the department database in the CRM, conducts analysis, as well as other IT platforms used for all products and services.
- **Project Coordination**: coordinates with relevant stakeholders on new projects, implementation of new IT platform, migration and other activities aiming at enhancing the department growth and development.
- **Other duties as assigned.**

**S**u**p**ervisory Responsibilities**:No

**Working Relationships**:
**Internal**: Reports to Manager, Accreditations and works with other Airport Assessments and Services staff, ACI Regional and World staff as required.

**External**: Liaise with members, service providers, staff from external organizations, and other agencies as required.

**Requirements**:
**E**d**u**cation and experience**
- At least three years’ demonstrated experience as product coordinator or similar position
- Post-secondary education or higher
- Experience with communications at various levels within the organization
- Experience in project management is desirable.
- Previous experience in the aviation industry or international organizations is a plus.

**Skills and abilities**
- proficiency in MS Office and suite software (MS Excel, MS Word, MS PowerPoint) is essential.
- Excellent written (document-writing, proofreading) and spoken English skills are required.
- French Working knowledge and other languages is desirable.
- Ability to work in a service-oriented culture and deliver excellent customer service (verbal and written communication) skills are a must.
- Excellent time-management, organizational and problem-solving skills
- Detail and result oriented, efficient, proactive, and resourceful.
- Capability to work in an international environment.
- Collegial, tactful, diplomatic, and discreet in all dealings

**T**e**a**m Values**
- Integrity
- Member Focus
- Professionalism
- Teamwork

**What we offer**
- Hybrid work
- Full benefits (health, vison and dental), including telemedicine
- RRSP company matching contributions
- 4 weeks of vacation per year
- Paid personal/sick days and mental health days (10- days every year)
- Cell phone paid
- Social events and recognition programs
- Opus card discount
- Casual dress
- Training
- Employee rewards and recognition program
- Tedy Wellness Spending Account

  • Assistant-manager, Programs and Accreditations

    6 months ago

    Montréal, Canada Airports Council International Full time

    **Position**:Assistant-Manager, Programs and Accreditations **Reports to**:Manager, Accreditations **Position Term**:Permanent **About the role** The AM also contributes and collaborates on ideas towards operational efficiency, products’ improvement, and new business opportunities; communicate and coordinate with ACI internal staff, ACI member airports...

  • Coordinator, Global Assessments and Accreditations

    6 months ago

    Montréal, Canada Airports Council International Full time

    **Position: Coordinator, Global Assessments and Accreditations** **Reports to**:Manager, Assessments and Accreditations **Job Type**:Maternity Leave Replacement (1 year contract) Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments...

  • Accreditation Assistant

    6 months ago

    Montréal, Canada Vision Group Full time

    **See if you are our next**: **ACCREDITATION ASSISTANT (EASTERN CANADA)** Working at Vision Group's head office is working for the North American leader in vision correction. It means being able to concretely contribute to the development of the company and support more than 12 brands and more than 70 clinics across Canada and the United States. It's about...

  • Supervisor, Airports Operations Control

    6 months ago

    Montréal, Canada Air Transat Full time

    Company Description The Supervisor, Airport Operations Control, is responsible for supervising the PSS and DCC teams, guiding them in all aspects of their work. They support all Air Transat operations involving the various airport stakeholders in passenger services, departure control and various communications. The Supervisor is also the point of contact...

  • Vice President, Events and Commercial Services

    6 months ago

    Montréal, Canada Airports Council International Full time

    Airports Council International (ACI) World is the association of the world’s airports. It is a non-profit organization, whose prime purpose is to advance the interests of airports and to promote professional excellence in airport management and operations. By fostering cooperation amongst airports, world aviation organizations and business partners, ACI...

  • Desktop Support Technician

    4 weeks ago

    Montréal, QC, Canada ESP Global Services Full time

    **Future Opportunities** We are currently sourcing interested individuals for potential future positions. You must have the right to work in Canada. If you'd like to be considered for upcoming opportunities, please express your interest, and we'll keep you informed. We are an equal opportunity employer. **About the Job**: As a Desktop Support Technician...

  • Training Solutions Sales Manager

    6 months ago

    Montréal, Canada Airports Council International Full time

    **JOB DESCRIPTION** **Position title: Training Solutions Sales Manager** **Reports to**: Senior Director, Airport Experience and Strategy Airport Service Quality (ASQ) **Location**: Montreal, Canada **Job Type**: Permanent **1. Areas of Responsibility**: - Develop and implement effective strategies to drive revenue growth through the promotion and sale...

  • Assistant Manager

    6 months ago

    Montréal, Canada Compass Group Full time

    **Why work with Restaurant Associates?** Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a...

  • Analyst, Economic Policy

    6 months ago

    Montréal, Canada ACI World Full time

    **Position title**: Analyst, Economic Policy & Sustainability **Reports to**: Director, Economic Policy & Sustainability **Location**: Montreal, Canada ACI World is actively involved in a range of aviation and airport economic policy developments, representing the world's airports at ICAO and other bodies. We also assist the ACI regions and airports in...

  • Analyst, Economic Policy

    6 months ago

    Montréal, Canada Airports Council International Full time

    **Position title**:Analyst, Economic Policy** **Reports to**: Director, Economic Policy **Location**: Montreal, Canada - ACI World is actively involved in a range of aviation and airport economic policy developments, representing the world’s airports at ICAO and other bodies. We also assist the ACI regions and airports in achieving economic...

  • Analyst, Economic Policy

    6 months ago

    Montréal, Canada Airports Council International Full time

    **Position title**:Analyst, Economic Policy & Sustainability **Reports to**:Director, Economic Policy & Sustainability **Location**: Montreal, Canada - ACI World is actively involved in a range of aviation and airport economic policy developments, representing the world’s airports at ICAO and other bodies. We also assist the ACI regions and airports in...

  • Guest Service Agent Aloft Montreal Airport

    6 months ago

    Montréal, Canada Silver Hotel Group Full time

    Aloft Montreal Airport is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...

  • Manager Program Operations

    7 months ago

    Montréal, Canada Airports Council International Full time

    **Position title**:Manager Program Operations **(18-month contract) **Reports to**: Senior Director, Market Research & Customer Insights, Airport Service Quality **Location**: Montreal, Canada Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with...

  • Manager Program Operations

    7 months ago

    Montréal, Canada ACI World Full time

    **Position title**: Manager Program Operations (18-month contract) **Reports to**: Senior Director, Market Research & Customer Insights, Airport Service Quality **Location**: Montreal, Canada Airports Council International (ACI) is the only global trade representative of the world's airports. Established in 1991, ACI represents airports interests with...

  • Assistant Manager

    3 months ago

    Montréal, QC, Canada Compass Group Full time

    **Why work with Restaurant Associates?** Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a...

  • Bartender Aloft Montreal Airport

    7 months ago

    Montréal, Canada Silver Hotel Group Full time

    **Bartender** The hotel is currently recruiting for a **Bartender.** This position is responsible for preparing and serving drinks to our guests and customers. They are able to mix and match ingredients in order to create classic and innovative drinks in accordance with customers’ needs and expectations. The purpose of this position is to interact with...

  • Manager, Environmental Protection

    6 months ago

    Montréal, Canada Airports Council International Full time

    **Position title**: Manager, Environmental Protection **Reports to**: Director, Sustainability and Environmental Protection **Position Type**:Permanent Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and international...

  • Night Auditor Aloft Montreal Airport

    6 months ago

    Montréal, Canada Silver Hotel Group Full time

    **Night Auditor** Aloft Montreal Airport is currently recruiting for a **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **What We Offer** - Work with like-minded team members who...

  • Manager, Environmental Protection

    6 months ago

    Montréal, Canada Airports Council International Full time

    **Position title**: Manager, Environmental Protection & Sustainability **Reports to**: Director, Environmental Protection & Sustainability **Position Type**:Permanent Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airports interests with Governments and...

  • Directeur(Trice) Des Ressources Humaines

    6 months ago

    Montréal, Canada Sheraton Montreal Airport Hotel Full time

    L’hôtel Sheraton Aéroport de Montréal est à la recherche d’un(e) individu hors de l’ordinaire à se joindre à nous au poste de **Directrice (eur) des ressources humaines - remplacement congé de maternité**. Notre hôtel est le reflet de qui nous sommes et la raison pour laquelle les gens nous considèrent en premier lieu comme l’endroit...