Customer Service Manager

2 weeks ago


Oakville, Canada Oakville's Finest Pools Full time

**Customer Service Manager**

**Skills Required**:
Ability to work in a fast-paced environment

A tangible “get it done right” attitude and work ethic

Exceptional organizational skills

Exceptional customer service skills

Creative problem-solving skills

Ability to self-manage and remain calm and thoughtful in stressful situations

Effective use of authority

Excellent verbal and written communication skills

Excellent relationship-building skills for both clients and internal staff

Ability to manage distractions and stay on task

Ability to effectively manage timelines and due dates

Effective Delegation skills

**Experience**

Experience in the pool construction/service industry is preferred but not required. 5-10 years experience in an operational/customer service role with a large number of service transactions each day would be ideal. You will be very comfortable managing situations where things absolutely have to be done right, on time and in keeping with an exceptional customer service brand.

OFP has all the appropriate systems to make this role as simple as possible. The successful individual will have experience using CRM and field service software to ensure nothing falls through the cracks and that clients are made aware of everything that happens on their property. Management/leadership experience is an asset. This individual will have perfected the art of delegation to ensure internal staff know exactly what needs to be done and by when.

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-03-17
Expected start date: 2023-04-03



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