Commercial Collections Associate

8 months ago

Vancouver, Canada Merchant Growth Full time

**Objective**

We are a growing financial technology company looking to fill the role of Commercial Collections Associate. We are seeking a diligent and detail-oriented individual to join our dynamic team. As the Commercial Collections Associate, you will be responsible for managing and maintaining relationships with commercial clients to ensure timely collection of outstanding debts.

**Key Responsibilities**
- **Collections Management**:

- Initiate contact with commercial clients to negotiate payment terms and arrangements for outstanding debts.
- Document all collection activities accurately and update customer records accordingly.
- Analyze client payment history and financial status to determine appropriate collection strategies.
- **Client Relationship Management**:

- Build and maintain positive relationships with commercial clients while effectively communicating the importance of timely payments.
- Address client inquiries and resolve disputes or discrepancies related to billing and payments.
- Provide exceptional customer service by promptly responding to client requests and inquiries.
- **Reporting and Analysis**:

- Prepare regular reports on collection activities, including account status, aging analysis, and collection progress.
- Collaborate with the Support Team to analyze client payment trends and identify areas for improvement in the collections process.
- **Compliance and Documentation**:

- Ensure compliance with company policies and legal regulations governing debt collection practices.
- Maintain accurate and up-to-date records of all collection activities and communications with clients.
- Keep abreast of industry best practices and regulatory changes related to commercial collections.

**Required Skills and Qualifications**
- Bachelor's degree in Business Administration, Finance, Accounting, or related field preferred.
- Previous experience in commercial collections or accounts receivable management preferred.
- Strong negotiation and problem-solving skills.
- Excellent verbal and written communication skills.
- French language fluency is an asset.
- Ability to work independently and prioritize tasks effectively.
- Attention to detail and accuracy in record-keeping.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment focused on achieving collective goals.
- This is a remote position; you must be connected to the internet via a high-speed connection and have space in your home to work effectively

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