Collection Agent

7 months ago


Vancouver, Canada TFG Financial Corporation Full time

**In office role - collections experience required**

**Results, recognition and rewards**

TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment.

TFG Financial Corporation, as part of the Travelers Financial Group of Companies, is one of the largest independent commercial equipment finance companies in Canada. Our mission and purpose is to be our customer’s first choice by making equipment financing easy while providing a wide range financing solutions. Together, through our core principles, we help our partners to achieve what’s important in their business.

TFG is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

**Job responsibilities**

The Document Collections Specialist is responsible for collection of outstanding documents from customers in a timely manner. The position involves the management of and direct interaction with customers that have overdue outstanding documentation. This includes, but is not limited to, titling documents, and COI. In addition, the role is responsible for the timely and accurate performance of administrative duties involving auditing and processing titling packages for completion with our third-party titling agent.
- Receive, organize, and audit titling documentation within established timelines.
- Effectively communicate with customers, sales team and CSC to complete titling requirements
- Follow noted state requirements to ensure each titling package and cover letter is complete and ready for processing
- Accurately input and update customer information in our systems
- Assist the account managers with required titling information
- Escalate problems or situations to the appropriate manager for resolution
- Process requests for title estimates, follow for required documentation, and communicate deficiencies timely.
- Using a high level of organization to keep and maintain all records and documents
- Relay information to key internal and external partners
- Be the main point of contact for internal and external partners and customers with regard to titling
- Complete collection of outstanding documents including titling documents, and insurance documents
- Daily Outbound calling (RPC’s) on all outstanding titling customers
- Act in a timely manner to identify the risk associated with all assigned accounts and execute prompt action to minimize loss and secure the company’s position
- Identify accounts where demand letters may need to be issued.
- Recommend or take action to ensure past customer commitments have been met including providing documentation requested

**Qualifications, knowledge and experience**
- A strong sense of integrity, professionalism and a results-oriented attitude to continually improve processes and systems, enhance efficiency, and contribute to overall organizational success
- Works well under pressure to meet ongoing and overlapping deadlines within short time constraints
- You are detail oriented and able to identify errors
- Effective communication, organization and interpersonal skills
- Ability to work in a fast-paced environment
- You thrive in an environment that involves multitasking and changing priorities
- Ability to work both in a team and independently with mínimal supervision
- Intermediate skills with Microsoft Office products
- 1 year of collections experience in the financial services industry
- Post-secondary diploma or bachelor’s degree is an asset

**What we offer**
- Leaders who support your development
- Opportunity to take on progressively greater accountabilities
- Ability to make a difference and lasting impact
- Comprehensive medical and dental benefits

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$58,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- This is a 100% in office role. We are located in downtown Vancouver near the Burrard Skytrain Station. Does this location work for you?

**Experience**:

- Collections: 1 year (required)

Work Location: In person


  • Collection Agent

    7 months ago


    Vancouver, Canada International Credit Experts Inc. Full time

    Are you **energetic**, **competitive **and **passionate about debt collections**? We are searching for highly motivated, enthusiastic, **intermediate **and **senior collection officers to work remotely in British Columbia.** International Credit Experts Inc. is a leader in debt collections and call center services. We are looking for senior and...

  • Collections Agent

    3 weeks ago


    Vancouver, Canada Spring Financial Inc. Full time

    **What you will be doing**: - Answering phone calls and text messages (majority of the work will be fielding inquiries) from current Spring Financial customers - Providing unparalleled customer service at every step of the interaction - Finding and implementing the correct, unique solution for each borrower - Collecting outstanding debts from current Spring...

  • Royalty Collections

    2 weeks ago


    Vancouver, Canada SOCAN - Society of Composers, Authors and Music Publishers of Canada Full time

    We’re Hiring! Licensing Agent Montreal, Toronto, Vancouver, Full-time Hybrid WHO WE ARE SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents more than 180,000 songwriters, composers, and music publishers. Through...


  • Vancouver, Canada Total Credit Recovery Full time

    **ABOUT US**: We are a progressive company in the financial sector, with over 300 employees in 4 offices across Canada. **OVERVIEW OF POSITION**: We are looking for a Collection Supervisor to support the operations of the British Columbia. This position will oversee the various portfolio Canada wide, and will report into the Branch...

  • Collection Agent

    7 months ago


    Vancouver, Canada MetCredit Full time

    MetCredit is seeking _full-time collection specialists _for our downtown Vancouver office. Experience not required - only **strong work ethic**, **results driven** & **motivated** individuals **You can be a very successful collector if**: - You’re a great communicator - you enjoy connecting with people - You’re ready to solve problems - you’re...

  • Payroll Agent

    7 months ago


    Vancouver, Canada BC Infrastructure Benefits Full time

    **Job Title: Payroll Agent** **Department**:Payroll **Reports to**:Manager, Payroll Services **Summary** BCIB is the new provincial Crown Corporation responsible for implementing the Community Benefits Agreement (CBA) on select public infrastructure projects. The CBA prioritizes hiring of local, Indigenous, women, people with disabilities and other...

  • Freight Broker

    7 months ago


    Vancouver, Canada Challenger Motor Freight Inc. Full time

    Join the Challenger team as a Freight Broker (Operating) Agent today! **What is a Freight Broker (Operating) Agent?** The Freight Broker Agent prospects for new customers and provides the customer solutions based on the carriers/providers that they source using tools like the Challenger Carrier Pool and Load boards. **Why be a Freight Broker (Operating)...


  • Vancouver, Canada TFG Financial Corporation Full time

    **100% in office role - Downtown Vancouver location - Collections experience required** **Your Talent, Your Terms** **Results, recognition and rewards** TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment. TFG Financial Corporation, as part of the Travelers Financial Group of...

  • Real Estate Agent

    8 months ago


    Vancouver, Canada JP Real Estate Full time

    **Are you a driven and ambitious Licensed Agent ready to elevate your real estate career? We are seeking dynamic professionals to join our unique collaborative network. This is your chance to maintain your personal brand while leveraging the collective strength of motivated, like-minded agents.** **What We Offer**: - ** Brand Autonomy**: Continue to grow...


  • Vancouver, Canada TFG Financial Corporation Full time

    **THIS ROLE IS A 100% IN OFFICE POSITION - REQUIRED TO WORK DOWNTOWN VANCOUVER MONDAY TO FRIDAY** **Your Talent, Your Terms | Results, Recognition and Rewards** TFG’s culture is results, recognition and rewards based, with a focus on achieving results in a high performing team environment. TFG Financial Corporation, as part of the Travelers Financial...

  • Payroll Agent

    7 months ago


    Vancouver, Canada BC Infrastructure Benefits Full time

    **Job Title**:Payroll Agent **Division**: Finance and Payroll Services **Reports to**:Associate Manager, Payroll **Who We Are**: A career at BC Infrastructure Benefits (BCIB) is your opportunity to join a team that is committed to creating career-building opportunities in the skilled trades and being leaders in creating respectful jobsites that are free...

  • Leasing Agent

    7 months ago


    Vancouver, Canada MetCap Living Management Inc Full time

    **MetCap Living Management Inc**. is one of Canada’s largest private third party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick. Presently we own/manage...

  • Leasing Agent

    4 weeks ago


    Vancouver, Canada MetCap Living Management Inc Full time

    **MetCap Living Management Inc**. is one of Canada’s largest private third party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick. Presently we own/manage...

  • Freight broker

    3 months ago


    Vancouver, Canada Challenger Motor Freight Full time

    Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent. As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing tailored solutions using our network of carriers and providers. Our agents have the autonomy to determine how and where they allocate their time to generate...

  • Freight broker

    3 months ago


    Vancouver, Canada Challenger Motor Freight Full time

    Challenger is seeking motivated individuals to join our team as Freight Broker (Operating) Agent.As a Freight Broker Agent, you'll play a pivotal role in expanding our customer base and providing tailored solutions using our network of carriers and providers.Our agents have the autonomy to determine how and where they allocate their time to generate revenue,...

  • Business Agent

    7 days ago


    Vancouver, Canada CUPE 2950 Full time

    **Summary** The Business Agent is a lead staff position at CUPE 2950, an autonomous union representing post-secondary clerical, library and theatre workers. This position is responsible for all aspects of the CUPE 2950's mandate to provide high levels of advocacy, collective bargaining, operational effectiveness, strategic planning, education and...

  • Payroll Agent

    7 months ago


    Vancouver, Canada BC Infrastructure Benefits Full time

    Who we are: A career at BC Infrastructure Benefits (BCIB) is your opportunity to join a team that is committed to creating career-building opportunities in the skilled trades and being leaders in creating respectful jobsites that are free from discrimination and harassment. Together, we are building the diverse and skilled workforce British Columbia, and the...

  • Leasing Agent

    3 months ago


    Vancouver, Canada Realstar Management Full time

    The Leasing Agent works with the Resident Manager and is responsible for showing and leasing apartment suites to prospective residents. The Leasing Agent qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and existing residents. **What we offer to...

  • Customer Service Agent

    7 months ago


    Vancouver, Canada GAT Full time

    New contract with Flair Airlines!!! Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT...


  • Vancouver, Canada Pacific Coastal Airlines Full time

    Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia. **Customer Service Agent Profile** Customer Service Agents are part of a team that works in...