Career & Work Coach/employer Liaison

3 weeks ago


Kitchener, Canada Conestoga College Full time

**Requisition Details**:

- **Job Title**:Career & Work Coach/Employer Liaison**:

- **Requisition #**:23-883**:

- **Campus**: Doon
- **Department**: Talent Hub/Community Career Centre
- **Payband**: I
- **Starting Rate**: $36.19
- **Payband Range**: $36.19 - $41.94
- **Hours/Week**: 37.5
- **Posting Date**: Wednesday, August 2, 2023
- **Closing Date**: Monday, August 14, 2023 at 11:59 PM EST
- **Vacancy Type**: Support Staff - Full-time

Support Staff Full-time Appendix D Contract Replacement Position (August 2023 - June 30, 2024)

(First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

Under the direction of the Program Manager, in compliance with the funded program guidelines, and College policies, the incumbent assists multi-barrier, unemployed, and underemployed workers to explore, access and retain employment and where necessary, initiates, develops, and secures employment opportunities, meaningful work experience and training placements for unemployed clients.

**Responsibilities**:

- Uses a customer-centric, collaborative approach with the client, employer, and Community Career Centre team to support clients’ employment service plans through a tailored and monitored training/employment experience
- Interviews, assesses, and guides the customer to explore their career, employment, and training goals to direct them to the services most appropriate to achieve successful outcomes
- Works with the customer to identify activities, incentives, and supports that are most suited to the customer in achieving the desired outcomes
- Ensures continued support for access to other required services and programs, such as literacy, settlement services, and any other services that support the client's employability and resolve potential stability issues
- Maintains ongoing work relationships and rapport with all parties involved
- Problem-solves and advocates on customer’s behalf to gain access to relevant community resources
- Identifies experiential opportunities, minimizes barriers, and creates pathways for clients to gain access to employment/ training opportunities that align with their skill level and goals to achieve Employment Service Plan (ESP) objectives
- Develops individualized training/placement agreements, including determining the appropriate length of placement, level of financial incentives, monitoring schedule, required assessments, and training
- Identifies client’s need for support pre/during/post placement experience, develops a support plan and linkages with a mentor/coach and/or employer outlining steps and objectives, monitors the client/mentor relationship, and adjusts the plan accordingly to ensure success
- Develops supportive and strategic relationships with employers to identify and meet human resource needs, labour market opportunities, and trends, and to procure direct training/work experience for clients accessing assisted services
- Interviews, assesses, and guides existing and potential employers to identify human resource requirements and proposes business advantages for employer’s participation in the various components of Community Career Centre programs
- Confirms eligibility, assesses workplace capacity and evaluates commitment to participate in funded programs requiring positive workplace training, on-the-job experiences, and hiring of identified clients
- Procures opportunities for participants seeking training/work experience including apprenticeships, volunteer opportunities, job trials, or part/full-time employment that are subsidized or unsubsidized
- Identifies, educates, negotiates, and completes documentation to support work placement contracts, training objectives, commitments, and financial incentives for each individualized client/employer connection
- Develops goal and essential skill-oriented training plans with the cooperation of participant and employer to meet client’s training needs and employer’s expectations for trainee’s performance
- Provides training on sensitivity/diversity, workplace safety, and accommodation needs, as required by employer/client while monitoring, problem-solving, and supporting client-employer relationships to facilitate success
- Responds immediately to clients and employers in crisis situations by demonstrating effective problem-solving and listening skills, and facilitating access to qualified professionals or organizing case conferences as necessary
- Markets the services available through the Community Career Centre to businesses, industry, community organizations, and various business associations
- Organizes and participates in the community activities such as job fairs, trade shows, and employer networking opportunities
- Builds and maintains contacts with other service providers to facilitate the referral process
- Evaluates and provides feedback for revising materials on an ongoing basis. (e. g maintains up-to-d



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