Bilingual Regional Manager

4 days ago

Montréal, Canada SGS Full time

Company Description

Nous sommes SGS - Le leader mondial des services d’essais, d’inspection et de certification. Nous sommes reconnus comme la référence mondiale en matière de qualité et d'intégrité. Nos 96 000 employés opèrent un réseau de 2 600 bureaux et laboratoires, travaillant ensemble pour permettre un monde meilleur, sécuritaire et plus interconnecté

**Job Description**:
The job description and responsibilities provided are intended to cover the overall responsibility for a Regional Manager with SGS OGC Canada for Central Canada. The responsibilities described are made in the context that the Regional Manager will typically have direct responsibility for one or multiple SGS workgroups at specific sites and some other duties related to downstream activities (Q&Q). The overall guiding expectation is that the Regional Manager will actively engage with the team to ensure that all operations under his or her direction are striving to achieve excellent performance in the areas of safety, environmental and overall job quality. Listed below are specific responsibilities and expectations under several main areas of focus.

**_ Overall Operating Performance_**
- Ensure systems and processes are in place and actively participate to drive safety and environmental performance by each workgroup
- Lead Operations team to a zero recordable and near-miss incident approach using SGS and customer safety programs
- Adhere and promote Operational Integrity principles, tools and processes such as BBS
- Demonstrate safe work habits and enforce a clean working environment
- Lead, coach and develop a safety, quality driven and business-orientated team
- Work with the Operations Manager (Inspection), Laboratory Manager and coordinators and take the lead role for all incident investigations (Safety or Operational) ensuring that the incident root cause(s) is clearly understood, and appropriate corrective actions are implemented, sustained and communicated
- Ensure that training is being conducted in alignment with SGS and customer’s best practices including auditing of records and informal participation in employee qualification process
- Work closely with Managers, coordinators and Customers to identify efficiencies and help implement them
- Clearly communicate goals around safety (KPI’s) and operating performance, oversee the overall Operational Quality, ensure consistency throughout the sites and ensure they are understood by Managers, coordinators and employees
- Ensure positive recognition is occurring for good performance and personally participate in recognition events where possible
- Support Managers in identifying performance problems with operation processes and help establish effective corrective actions
- Ensure compliance, adherence, and administration of the Collective Agreement where applicable - will be required to attend Labour Management and Grievance Meetings
- Participate in Collective Agreement negotiations for unionized sites
- Operate to the highest standards of ethics, in accordance with the SGS Code of Integrity and Professional conduct
- Promote Operational Excellence approach to Business - Safety, Technical and Customer Service
- Achieve and exceed key Safety and Operational KPIs as identified in the Balanced Score Card (BSC)
- Regularly provide visible leadership within inspection and laboratory operations as well as within customer sites
- Carry out quarterly “all hands/townhall” meetings with all employees gathered (Inspection & Laboratory) to cascade down information, share key safety messages and promote culture, share status of business, upcoming projects, high level financial performance (Q&Q Central, Q&Q Canada, OGC Canada)
- Participate in Health and Safety Committees
- _
- **_Leadership Development _**:

- Perform annual performance evaluations with Managers and ensure a similar process is conducted between Managers and their employees
- Develop Individual Development Plans (IDPs) for managers and provide one-on-one coaching and follow-up on regular basis (at least quarterly)
- Work closely with Managers to identify future leaders (high potential employees) and support in creating an IDP for these employees for which in turn a regular one-on-one coaching and follow-up from their own direct manager will be required
- Support Inspection and Laboratory Managers in identifying and addressing performance problems with employees and help establish effective corrective actions
- Ensure all operations are properly staffed (including vacation, sick and other coverage) and adequate succession planning is in place
- Achieve and exceed key Leadership (People) KPIs as identified in the Balanced Score Card (BSC)
- **_
Commercial and Business Issues_**:

- Prepare business plans for the region to achieve annual budgets
- Accountable for achieving the communicated budget in terms of Revenue and Local Contribution for the defined territory
- Provide monthly accruals and swing expla

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