Manager, Settlement and Integration Programs

2 months ago

Surrey, Canada MOSAIC Full time

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

**JOIN OUR TEAM**

**POSITION FUNCTION**:
The Manager, Settlement & Integration Programs supervise settlement workers, and works collaboratively with MOSAIC Settlement, Language, Employment, Specialized Child and Family Programs’ staff, community organizations and stakeholders to develop, implement, and evaluate Settlement Programs in Burnaby, New Westminster, Vancouver, and Surrey. This position provides on-site supervision of staff from 'I Belong' and 'Newcomers and Community Building' programs.

**KEY DUTIES AND RESPONSIBILITIES**:
**Direction**/**Management/**Coordination**
- Overall coordination and planning of deliverables (outputs and outcomes)
- Supervise and support the work of settlement workers in needs assessment and referrals, one-on-one information and orientation, one-on-one support, group information and orientation, and community connections activities, and volunteer management
- Ensure delivery of the Program is consistent and professional

**Communication**
- Provide direct settlement information and support to newcomer clients as needed
- Supervise the promotion and marketing of all Settlement related activities
- Work closely with the Managers of other Settlement Programs
- Participate/lead team, partnership, departmental, all-staff, and relevant community meetings, in-service training, and other training as assigned

**Business **Development**
- Maintain working knowledge of emergent issues in situations involving settlement of newcomers and community capacity building
- Coordinate the development of innovative services and resource materials that support settlement and capacity building for newcomers
- Assist senior manager to identify emerging newcomer needs
- Assist the senior manager to identify funding sources
- Participate in ensuring development and submission of proposals and budgets for new and existing programs in a timely fashion

**Community/Partner Relations**
- Work in partnership with community organizations and stakeholders to organize and coordinate public education/information/resource events and build capacity for immigrant and refugee communities

**Financial Management**
- Work with the senior manager and the Finance Department to ensure financial integrity and accountability for Settlement Programs
- Assist the senior manager and Finance Department to prepare contract budgets
- Monitor contract budgets, cash flows, variances, financial statements, reports, and expense records

**Human Resources**
- Hire/retain, train, supervise, and evaluate Program staff; ensure completion of proper documentation
- Develop and support staff to reach their potential
- Ensure completion of performance evaluations and review and update of job descriptions for settlement workers and program support staff
- Ensure implementation of MOSAIC’s policies and procedures
- Assist the senior manager to develop program/service standards, policies, and procedures in ac

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