Commercial Account Coordinator

3 weeks ago

Milton, Canada Manheim Full time

The incumbent is responsible for the coordination of Commercial vehicles (i.e. repossession, lease maturity, etc.) and facilitating their movement on the lot. This role requires establishing and maintaining computerized inventory records of vehicles for sale by ensuring data entry and continuous updates of vehicle information including identification, condition, and sale status. This role also involves preparing specific reports and coordinating activities with other account representatives.

**Summary of role and job responsibilities:
- Maintain accurate account records and a positive customer relationships
- Establish and maintain close working relationships and good rapport with major commercial accounts.
- Develop new Commercial accounts through personal and phone contact with potential customers and increase level of consignment with existing customers.
- Resolves customer problems and inquiries effectively and efficiently, while consistently providing quality service.
- Review customer account records for completeness and accuracy; maintains customer account files in compliance with contract requirements.
- Review and update vehicle condition reports; approve and audit vehicle repair report.
- Walk vehicles and make recommendations for reconditioning to increase vehicle value.
- Facilitate vehicle/property redemption appointments by working with client and debtors, including but not limited to collecting monies.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account administrator and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
- Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.

**Qualifications:
- High School Diploma or equivalent required.
- 2 - 4 years of experience in the automobile industry or the Auction business preferred.
- Post-secondary education in Business Administration or related field preferred.
- Valid Driver's License and safe driving record required.
- Ability to drive vehicles with standard and automatic transmission.
- Excellent communication and interpersonal skills required.
- Commitment to providing excellent customer service essential

**About Cox Automotive**

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

**About Cox**

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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