Support Services Admin- National Accounts

3 days ago

Milton, Canada Rentokil Initial plc Full time

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

The Support Services Administrator for the National Accounts Pest business supports our Key National Accounts customers and provides World Class customer service. They work directly with and support our National Account Coordinator, District Managers, Service Specialists, and other members of the Support Services team to ensure customer satisfaction is met in all areas. Providing reporting, client portal support, special invoicing with supporting documentation and ongoing daily support of any client questions/concerns. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

This is an on-site role based out of our office in Milton, ON.

Responsibilities:

National accounts with combined portfolio values up to $810K

Support duties of these National Clients include:

- Completing administration setup of new locations

- Manage service channel daily (customer portal dashboard)

- daily monitoring of work orders from client

- Daily & monthly invoicing

- Uploading invoices into customer invoicing portal where applicable

- Completing regular weekly & monthly summary reports for client review & discussion on weekly calls

- Account maintenance and customer portal support

Various other data entry related tasks for Commercial Accounts, including but not limited to the following (Option #1):

- Distribute weekly state of service reports for District Managers to ensure route completion and invoicing

- Assisting to resolve customer disputes with the accounts receivable team for assigned districts

- Invoicing for all non-National customers weekly

- Data entry of new contracts, new job sales, and product sales into our CRM software.

- Customer account maintenance. Contact updates, changes to billing, etc..

- Assisting Sales Executives and the operations team with looking up customer info in CRM

- Assemble logbooks (info binders) for customers as required

- Order office supplies and coordinate any office maintenance

Required experience:

  • Demonstrated proficiency with Microsoft Word, Excel and Power-Point
  • Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, calendars
  • Able to learn and use multiple computer systems
  • Knowledge of Vendor Portals is an asset
  • Strong analytical skills and attention to detail
  • Able to multitask in a fast-paced environment
  • Prioritize work without direct supervision
  • Strong communication (verbal and written)
  • Able to exercise tact and diplomacy when dealing with others
  • Strong work ethic and professional demeanor

Requirements

● 2+ years of Admin experience in a fast-paced professional environment

● Demonstrated proficiency with Microsoft Word, Excel and Power-Point

● Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars

● Able to learn and use multiple computer systems

● Knowledge of Vendor Portals is an asset

● Excellent proof-reading abilities

● Strong analytical skills and attention to detail

● Able to multitask in a fast-paced environment

● Prioritize work without direct supervision

● Strong communication (verbal and written)

● Able to exercise tact and diplomacy when dealing with others

● Strong work ethic, punctual and maintain a professional demeanor

Benefits

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

  • Great benefits - Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

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