Customer Marketing Manager

3 months ago


Montréal QC, Canada Nozomi Networks Full time

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface.

**In this role, you will**:

- **Support Customer Adoption & Retention**: Work closely with account teams consisting of Sales, Customer Success and Professional Services to maximize adoption rates inside our customer base by supporting successful implementation and usage of our platform. Work with our technical SMEs to develop and deliver content that encourages platform usage. Support in person and virtual experiences that showcase existing, new, and improved platform capabilities that maximize customer ROI.
- **Drive Revenue Growth with Expansion Campaigns**: Assist in the development and execution of cross-sell and up-sell campaigns to thousands of existing global customers.
- **Become Our Customer Advocacy Champion**:Develop and maintain strong relationships with key technical champions in our customer base to nurture a real love of our brand. Oversee our Customer Advisory Board to cultivate engagement at the executive level. Work closely with the account team to create customer success stories and lobby for 5-star reviews.

**To be successful in this opportunity, you will have**:

- 5+ years of Customer Marketing experience with a proven track record of supporting and executing customer marketing campaigns and advocacy initiatives
- A strong aptitude for collaborating cross-functionally with Sales, Customer Success, Professional Services and Marketing to ensure aligned goals and messaging
- Strong writing and communication skills to deliver engaging customer communications and create meaningful success stories
- Experience in cybersecurity and a solid understanding of B2B marketing
- A revenue-driven mindset
- Bachelor's degree in marketing or equivalent business discipline

Nozomi Networks is committed to fair and equitable compensation practices. The base pay scale for this position is $89,500K to $126,700K This is the range the company reasonably and in good faith expects to pay for the position taking into account factors including job-related knowledge, skillset, experience, education and training, certifications, and other relevant business factors. Applications outside the range are welcome to apply.

In addition, eligible employees are able to enroll in a 401(k) plan along with the employer matching program. Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.

**Who we are and what we stand for**:
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.

Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

**Our Global Benefits**

All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:

- Health & Wellness
- Financial
- Work-Life Balance
- Unparalleled Flexible Time-Off

**Need to know information



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